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Thread: Problems with 8.0.065 update - tried to reinstall but still having problems

  1. #11
    clueless_tigs Guest

    Default Re: Problems with 8.0.065 update - tried to reinstall but still having problems

    It wasn't that I couldn't remove them, I found the 'Internet Logs' in C:Windows:Internet logs and wasn't sure that it related just to ZA so was wary of deleting the entire folder. When I looked inside it just had 'tvDebug' so presumed that the ZA content had already been deleted by me uninstalling ZA. Was I supposed to delete the entire folder named 'Internet logs'?

    If so then I'll do it all again in safe mode (once I've read your link!)

  2. #12
    Join Date
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    Default Re: Problems with 8.0.065 update - tried to reinstall but still having problems

    Hi!the folders mentioned in my previous post and from the ZA official document are, of course, related to ZA and not to anything else.Are you sure the locks you are experiencing are relared to ZA?Right click the ZA icon and shutdown ZA, double check that you do NOT have locks if ZA is not loaded.Cheers,Fax

    Click here for ZA Support
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  3. #13
    clueless_tigs Guest

    Default Re: Problems with 8.0.065 update - tried to reinstall but still having problems

    Sorry, I didn't know if they had other important info in aswell. The two I deleted mentioned ZA but the Internet logs one didn't so I presumed the ZA content had already been deleted.

    The freezing is intermittant, ie it's working OK now so turning ZA off wouldn't give an accurate picture. It started almost immediately after I updated to 8.0.065 and after googling I came across others having similar problems. Vista has a 'diagnose and repair' function and it said 'Windows did not find any problems with your internet connection'.

    I'll try the clean install of the older version again (in safe mode as suggested).

  4. #14
    clueless_tigs Guest

    Default Re: Problems with 8.0.065 update - tried to reinstall but still having problems

    Thanks again for your help Fax, it really is appreciated.

    Have done a second clean install of the old version in safe mode, this time the 'Zone Labs (program files folder)' and 'Zonelabs (Windows System32 folder)' weren't there so the only one that needed deleting was the 'Internet Logs' one.

    Have checked that DNS and DHCP are added to the firewall trusted zone and that the trusted zone is set to MEDIUM.

    Hopefully the problem should be solved now but out of interest, would doing system restore to a date a few months ago have solved the problem also?

  5. #15
    Join Date
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    Default Re: Problems with 8.0.065 update - tried to reinstall but still having problems


    <BLOCKQUOTE><HR>clueless-tigs wrote:
    would doing system restore to a date a few months ago have solved the problem also?
    <HR></BLOCKQUOTE>Usually system restore is not good to recover ZA on an earlier state but you never know.Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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