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Thread: Update for Free version

  1. #1
    shadowmc Guest

    Default Update for Free version

    My advice for anyone who updates to the latest version is this: save it and then first uninstall ZA using the Safe Mode of Windows(in XP anyway). I say this because I downloaded the new update 2 days ago and was unable to stay connected to the net (via any browser anyway), for more than 5 minutes. Eventually I tweaked on uninstalling ZA in Safe Mode(the only way to do it as True Vector always runs otherwise). Then I downloaded the latest FREE version, installed, and the connection problem is gone. I have been using ZA Free since 2000 and this is the 1st time I have encountered such a problem. Fortunately I have built a back-up PC which I used to realize that the connection problem was not with my ISP.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm (Free)

  2. #2
    pride Guest

    Default Re: Update for Free version

    I am having the same problem. I did a system restore to yesterday & it's working now but without the upgrade. don't they test these things?

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Update for Free version

    Hi!
    as suggested by the user, that resolved the issue, try to completely remove the current ZA before updating to the new version.
    Something is locking your ZA in way that new ZA cannot fully install.

    See this link to completely remove ZA in case of problems:
    http://forum.zonelabs.org/zonelabs/b...ssage.id=83585

    Also you may need to check for malware your system.
    Are you using a good antivirus? See here below some links to free malware scanners to check your PC:
    http://forum.zonelabs.org/zonelabs/b...essage.id=3787


    Cheers,
    Fax

    Message Edited by fax on 12-08-2008 06:12 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    pride Guest

    Default Re: Update for Free version

    I tried removing Zone by following the link you gave me but it says True Vector is running & will not let me uninstall it. This has really screwed up my computer. Can't find the old Zone alarm so I assume it's not running but I also can't uninstall it. Once I get it off, I think I'll look around for another firewall.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Update for Free version

    Hi!actually the link I gave you included removing ZA in SAFE MODE.Truevector does not load in SAFE MODE.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    pride Guest

    Default Re: Update for Free version

    Thanks Guru. That's what I finally did & it worked. I never booted in safe mode before & was a little hesitant to try it for fear of really messing up my computer but it wasn't that bad.Thanks again.

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Update for Free version

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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