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Thread: internet problems after installing ZoneAlarm

  1. #1
    michelleh Guest

    Default internet problems after installing ZoneAlarm

    I've had ZoneAlarm on my computer (running Vista) for the past year - I bought
    new ZoneAlarm software instead of renewing online.
    It installed fine but I have
    been having problems accessing the internet since installation -- the webpage will load and then shutdown and I have to hit the back key to reload the page, keeps closing web page and when I
    run diagnose
    there is no problem with my internet connection.
    Has anyone else had this problem?
    Any quick fixes -- firewall is already set on medium.
    Thanks for any help!!

    Operating System:Windows Vista Home Premium
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    morey Guest

    Default Re: internet problems after installing ZoneAlarm

    Michelle, after you first access a web site for the first time, if you have problems, exit the web site.
    Then go to Privacy\Site List.
    Look for that web site. Click on the web site in the list and then on options. Uncheck all the boxes on Cookies, Ad Blocking and Mobile Code.
    Just leave "Block 3rd Party Cookies" checked.
    It should work perfectly now.
    A very few sites will require you to uncheck the "Block 3rd Party Cookies" as well.
    On Privacy\Main Mobil Control set to "On" and the other two choices on High.
    Then just adjust any site which you must access and does not load correctly.
    Occasionally sites will have secondary sites connected which you cannot identify.
    Then only
    drop the settings for the Privacy\Main pain for that one access and restore them to full protection when you leave that site.

    Message Edited by morey on 12-11-2008 06:27 AM

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