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Thread: Problems Uninstalling Zone Alarm

  1. #1
    rboyd Guest

    Default Problems Uninstalling Zone Alarm

    I am trying to uninstall Zone Alarm from my Windows XP desktop. With some difficulty I managed to use the Uninstall function to remove most of the program and it no longer appears in the "Add or Remove Programs" part of the Control Panel.
    However, if I go to to the Security Centre section of the Control panel and click on Firewall, the script reads "Zone Alarm Firewall is currently ON." I suspect this may be because a folder called "Zonelabs" remains at C:\Windows\system32. When I have tried to remove this
    I get an error message which reads, "Cannot delete safePrograms.xml: It is being used by another person or program. Close any programs that may be using the file and try again."
    Now as far as I'm aware, there are no other programs running so it looks to me as if this folder is causing my PC
    to think it's still being protected by Zonelabs even though it isn't.
    Any ideas how to completely remove al traces of Zonelabs/ZoneAlarm?
    I might only add that I'm a relative novice at all this so simple answers only please.
    Thanks in advance.

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Problems Uninstalling Zone Alarm

    Hi!
    not really but you can remove all files/folders/registry related to ZA as detailed here:

    http://forum.zonelabs.org/zonelabs/b...ssage.id=75724

    After try to reset the Windows Security Center using this utility:
    http://my.opera.com/rejzor/blog/secu...t-1-0-released

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rboyd Guest

    Default Re: Problems Uninstalling Zone Alarm

    My apologies for the delay in replying but it's taken me this long to find the courage to follow your advice. But having finally done so, it seems to have worked and my Internet connection is working properly again.
    Many thanks.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Problems Uninstalling Zone Alarm

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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