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Thread: ZA Suite 2009 new install, computer can't read disc

  1. #1
    rockothecat Guest

    Default ZA Suite 2009 new install, computer can't read disc

    Hello,

    I bought ZA Internet Security Suite 2009 disc at store. Had 2008 ZA Suite already on computer, (running Windows XP). Put ZA disc in, will not self open, clicked my computer, could see that ZA was in CD driver, clicked on it, got "is not a valid Win32 application" msg.

    I actually have 1 cd and 2 cd/dvd drives, does not work in any of them. Put Windows XP install disc in all drives, it self opens in all.
    So ruling out cd?dvd drives as problem.

    Anyone have solutions?

    Thank you,
    D

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: ZA Suite 2009 new install, computer can't read disc


    <BLOCKQUOTE><HR>rockothecat wrote:
    Hello,

    I bought ZA Internet Security Suite 2009 disc at store. Had 2008 ZA Suite already on computer, (running Windows XP). Put ZA disc in, will not self open, clicked my computer, could see that ZA was in CD driver, clicked on it, got "is not a valid Win32 application" msg.

    I actually have 1 cd and 2 cd/dvd drives, does not work in any of them. Put Windows XP install disc in all drives, it self opens in all.
    So ruling out cd?dvd drives as problem.

    Anyone have solutions?

    Thank you,
    D

    Operating System:Windows XP Home Edition
    Software Version:
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Here is my Recomendation..1.) forget Trying to upgrade from the 2009 ZA Disk.. Just keep the License Key on the Disk Sleave..2.) The simplest Upgrade procedure is to:1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right) ZASS8.0.059.000 http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:965494829
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.4995
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rockothecat Guest

    Default Re: ZA Suite 2009 new install, computer can't read disc

    I used IE to download from ZA site, free trial, got error msg when I ran setup, restated computer and ZA opened up. Now I'll enter product key. What a pain in the A.. way to do it. I had uninstalled the older version so I couldn't follow your method all the way. But I think what worked was using IE rather then Firefox. I have had other problems with Firefox and downloads.

    I'm still wondering why my system couldn't read the setup disc.

    Thank you,
    D

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