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Thread: ZoneAlarm Mishap

  1. #1
    konoe Guest

    Default ZoneAlarm Mishap

    Well I am having problems with ZoneAlarm.

    I was trying to uninstall it and for some reason it went horribly wrong. I've tried alot of things out there but nothing seems to work for me.


    Also I get a Error reading

    "Could not load the DLL libary
    C\DOCUME~1\[USER NAME]~1\LOCALS~1\Temp\121208124759\vsutil.dll
    This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

    I've done

    "01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer."

    And it seemed to be fine but it still shows that error message when I try to install the new version of ZoneAlarm. I've made sure everything was clear but that error message always seems to pop up even when I can't find the DLL.

    Would installing the version of ZoneAlarm I had help? But if it would work can someone direct me to a site where I can download older versions?

    I'm really at a stand still and I'm not really computer savvy so its sorta challenging for me

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: ZoneAlarm Mishap

    Hi,

    Welcome to the Forum!

    PLEASE go to the following thread, thanks.

    http://www2.nohold.net/noHoldCust542...on_failed.html

    PLEASE keep me posted on your results, Thanks.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: ZoneAlarm Mishap

    Well none of that worked at all.

    I already deleted ZoneAlarm from my PC completely.

    "STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM

    Open Your browser and navigate to the following URL. Once at the web page follow the directions to reset your root certificates.

    https://getca.verisign.com/"

    Shows me everything is fine and the window doesn't prompt me to do anything.

    Also the download links didn't work at all.

    "ZoneAlarm: http://www.zonelabs.com/zadownload/"

    I had the previous version on a USB Memory Stick. So since nothing worked I installed the previous version I had and it worked, but there's still a problem with ZoneAlarm.

    I went to download it yet again from the site to update it and everything seemed to work and all but then when I began to install it yet again it stopped at 9% and shows me this yet again.

    "Could not load the DLL libary
    C\DOCUME~1\[USER NAME]~1\LOCALS~1\Temp\121208124759\vsutil.dll
    This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

    Also there are some few things I noticed.

    Without the "vsutil.dll" is the firewall even working because since I installed it I still have "0 Intrusions have been blocked".

    Another thing is when I downloaded the older version I saw it was around 44mbs in file size, but when I download the Updated version its 26.4mbs.

    This is **bleep**in me the L off.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: ZoneAlarm Mishap

    Sorry you are having so much issues with ZA.

    I checked that link you said you could not get it to work, but it works for me. Here is another link and look at the right side of the screen where it says BASIC FIREWALL. If this is what you want, click on that link.

    http://www.zonealarm.com/store/conte...eeDownload.jsp

    Sorry to say and I know you will not like hearing this, but somewhere in those directions you have missed a step, as there is a Registry Key with ZA on it that needs to be removed before reinstalling ZA again.

    If you are looking for an older version of ZA. Please check this out.

    http://download.zonelabs.com/bin/fre...seHistory.html

    Hope this info has helped you.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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