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Thread: Vista Home Premium and Blue Screen of Death

  1. #1
    hedera Guest

    Default Vista Home Premium and Blue Screen of Death

    I just replaced McAfee Internet Security, which came with my laptop, with a licensed install of ZAISS 8.0.059.000, on a Vista Home Premium O/S. Having done my research, after uninstalling McAfee from Add/Remove Programs, I ran these tools, in the order listed:

    http://download.mcafee.com/products/...tches/MCPR.exe
    http://download.mcafee.com/products/...leanupTool.exe

    The only issue I had with either was that Vista told me VSCleanupTool.exe might not have installed correctly and asked me if I wanted to reinstall with the recommended settings; this has happened before with other new installs, and I said "no" as I have done before (with no problems).

    The ZAISS install went smoothly, but at the end of the day after running a scan, I shut the laptop down and got the Blue Screen of Death. The laptop rebooted to Safe mode and I shut it down from there, not wanting to deal with system restores that late at night.

    OK, where did I go wrong? Should I have rerun VSCleanupTool.exe with the recommended settings? Did I run them in the wrong order? Did I miss a removal tool? This was a net new install.

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Vista Home Premium and Blue Screen of Death

    <BLOCKQUOTE><HR>hedera wrote:
    I just replaced McAfee Internet Security, which came with my laptop, with a licensed install of ZAISS 8.0.059.000, on a Vista Home Premium O/S. Having done my research, after uninstalling McAfee from Add/Remove Programs, I ran these tools, in the order listed:

    http://download.mcafee.com/products/...tches/MCPR.exe
    http://download.mcafee.com/products/...leanupTool.exe

    The only issue I had with either was that Vista told me VSCleanupTool.exe might not have installed correctly and asked me if I wanted to reinstall with the recommended settings; this has happened before with other new installs, and I said "no" as I have done before (with no problems).

    The ZAISS install went smoothly, but at the end of the day after running a scan, I shut the laptop down and got the Blue Screen of Death. The laptop rebooted to Safe mode and I shut it down from there, not wanting to deal with system restores that late at night.

    OK, where did I go wrong? Should I have rerun VSCleanupTool.exe with the recommended settings? Did I run them in the wrong order? Did I miss a removal tool? This was a net new install.

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>

    This is just my 2 cents worth,If your having problem installing ZA Anti-Virus or ZA Security Suite and have ever uninstalleda previous installation of Norton Systemworks or Norton AntiVirus, or Norton Security Suite 2008/2009 or any McAfee ToolsHere is the Link to the McAfee Removal Tool..http://majorgeeks.com/McAfee_Consume...ool_d5420.html Try Running This Version of McAfee Removal tool..<H5>Affected Operating Systems: </H5><UL><LI>Microsoft Windows XP Professional <LI>Microsoft Windows XP Home <LI>Microsoft Windows Vista </LI>[/list]
    when you use ADD/Remove to Remove any of Symantec Norton utilities, especially their Norton Anti-Virus program, they still leave lots of traces behind after the "UNINSTALL"Fortunately SYMANTEC has a Fix for this problem on the Symantec web site called "NORTON REMOVAL TOOL" that does a better job of REMOVING ALL traces of Norton Symantec files..here is the Link to the Symantec Norton Removal Tool..http://service1.symantec.com/SUPPORT...ent&amp;seg=hm2.) <P class=headredbig>ZoneAlarm Customer Care

    <B class=headblack1>This Information Applies to:

    All ZoneAlarm Products<P class=body><B class=headblack1>Summary:[/B]<P class=body>I am getting a Blue Screen Of Death (BSOD) on my system with ZoneAlarm running.[/b]http://www2.nohold.net/noHoldCust542...bsodcrash.html============================Please post back here with your progress report..---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:965633655
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5005
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5005
    A Vast 4.8 Anti-Virus Home Edition
    ----------------------------------------------------------------------
    Last edited by GeorgeV; January 9th, 2013 at 06:53 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    hedera Guest

    Default Re: Vista Home Premium and Blue Screen of Death

    OK, I'll try this McAfee removal tool and see if it makes any difference.

    It would be really helpful if you could post a &quot;sticky&quot; note somewhere at the top of the forum on best practices for removing both McAfee (my problem this time) and Norton. I actually looked for this in the forum but evidently didn't find a correct reference.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Vista Home Premium and Blue Screen of Death


    <BLOCKQUOTE><HR>hedera wrote:
    OK, I'll try this McAfee removal tool and see if it makes any difference.

    It would be really helpful if you could post a "sticky" note somewhere at the top of the forum on best practices for removing both McAfee (my problem this time) and Norton. I actually looked for this in the forum but evidently didn't find a correct reference.
    <HR></BLOCKQUOTE>Thank you for your Feedback..There are lots of Sticky Notes, even one about McAfee near the TOP of the Helpful Hints and links section..http://forum.zonelabs.org/zonelabs/b...id=AllowAccess
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    hedera Guest

    Default Re: Vista Home Premium and Blue Screen of Death

    I think that fixed it. I ran the version of MCPR.exe from the Major Geeks site, and rebooted, and was then able to shut down the laptop without the Blue Screen of Death.

    I beg to differ with you about the sticky notes in the Helpful Hints section. I followed the link in your last post and reviewed every sticky note there (assuming that sticky notes are the entries shaded in orange at the top of the list). There are 9 sticky notes there, none of which deals with removing either McAfee or Norton. If there is such a sticky note, it is somewhere else.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Vista Home Premium and Blue Screen of Death

    This was posted in the orange Sticky Notes about 12 down from the top.. in the helpful hints and links sections..http://forum.zonelabs.org/zonelabs/b...message.id=154
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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