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Thread: Followed uninstall information on this board and still can't get zonealarm to install for me

  1. #1
    nov Guest

    Default Followed uninstall information on this board and still can't get zonealarm to install for me

    I have windows vista home basic with Sp1 installed. I had zone alarm free version.
    I got a message from zone alarm a couple of days ago about an update. Unfortunately I updated zone alarm and then zone alarm would not work right for me.

    Before I found this forum, I tried uninstalling using an uninstall program. It uninstalled from both the programs file and registry. Nothing worked so I came to this board. I followed one of the post on uninstalling zone alarm. Everything worked except I could not uninstall two of the three occurrences of vsdatant.sys. When trying to uninstalling it said I did not have permission to uninstall when I clicked ok it said try again or cancel. These files are still on my pc.

    I downloaded the installer from zone alarm website through IE and then tried to reinstall and it will not work.

    Any suggestions.

    Thanks

    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Followed uninstall information on this board and still can't get zonealarm to install for me

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    nov Guest

    Default Re: Followed uninstall information on this board and still can't get zonealarm to install for me

    Thank You.
    But this is the information I used to delete it after I tried to reinstall the second time. It did not work. vsdatant.sys had two
    parts that would not delete. When I try to reinstall the nothing happens. No installation window comes up. Just nothing.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Followed uninstall information on this board and still can't get zonealarm to install for me


    <BLOCKQUOTE><HR>Nov wrote:
    Thank You.
    But this is the information I used to delete it after I tried to reinstall the second time. It did not work. vsdatant.sys had two
    parts that would not delete. When I try to reinstall the nothing happens. No installation window comes up. Just nothing.
    <HR></BLOCKQUOTE>I don't understand if you followed the Instructions to do the Removal in "SAFE MODE", as aposed to Normal Windows Mode..because only the Windows OS is loaded and no other Non-Windows programs are loaded in SAFE MODE..So any ZA files including vsmon.exe and vsdatant.sys can be removed and and Directorys or Sub-directories can be removed in SAFE MODE..01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    Try contacting ZoneAlarm Tech Support Directly..and Give them the Full Details of what you have loaded on you computer, including Windows Service packs, other updates and any Confliction overlaping Security Software..ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform----------------------------------------------------------------ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966151929
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5055
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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