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Thread: Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.

  1. #1
    bigjohnza Guest

    Default Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.

    Whenever I attempt to check for availability of ISS updates, whether set for auto update or click on manual update, a small window opens and says:
    "Checking for UpdatePlease wait....attempting to contact ZoneAlarm update service.
    Receiving data ..."
    However, the ZA icon shows no activity (no data transfer in or out)

    Computer is NOT locked up - just sits there and stares at me.
    Any thoughts as to why I'm no connecting to ZA?
    BigJohn.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.

    Check these setting in ZASS Program Control..NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..-----------------------------------Here is the Current Update..ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966156308
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5055
    AntiSpam version:5.0.61.9957
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bigjohnza Guest

    Default Re: Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.

    Thanks, Guru
    Tried your suggestion.
    Added a bunch of green check marks.
    Still doesn't connect for updates.
    Note: In the programs list I did find a ZoneAlarm Client and a Check Point Updateing Client (not ZoneAlarm Update Client).
    Are these the same thing?
    Any other suggection?
    I'm tempted to try a "clean uninstall"
    and a "clean install" of Ver 8.0.
    What do you think?
    BigJohn

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.

    Thanks for your Feedback..Here is the Advice and Instructions from Tech Support.This applies to

    All ZoneAlarm products
    Windows 2000/XP

    Summary

    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start ->
    Programs -> ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    http://download.zonealarm.com/bin/fr...seHistory.html


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory:
    Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -> Run -> and type regedit. Click on Help -> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -> Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again

    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966151929
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5055
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    biotas Guest

    Default Re: Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.

    its becuse the download is curropt removing it and reistalling wont help you will be faced with the same issiues.v8 download for some reason is currpted on downloading.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.


    <BLOCKQUOTE><HR>biotas wrote:
    its becuse the download is curropt removing it and reistalling wont help you will be faced with the same issiues.v8 download for some reason is currpted on downloading.
    <HR></BLOCKQUOTE>The simplest procedure is to:1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right) ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.html ZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZAAS http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should. For example, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...--------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:966221387
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200812.5055
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    bigjohnza Guest

    Default Re: Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.

    Thanks to you I think I found the problem.
    I tried all the fixes above to no avail.
    But your comment that ZASS does not always play nice with other software .lead me to turn off my dial up service &quot;accelerator&quot;.
    And low and behold the manual Check for Update worked.
    Since I normally have the accelerator active, I probably won't be able to get Automatic checks.
    I'll just have to remember to occasionally do a manual check.
    Either turn off the accelerator and do a manual check, or go to the web site and check the &quot;release history&quot; for the latest version.
    It's really great that gurus like you are willing to take time to help us novice.
    Thanks again:John

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Cannot connect with ZA for updates regardless of Prefercne set for auot or manual update.


    <BLOCKQUOTE><HR>BigJohnZA wrote:
    Thanks to you I think I found the problem.I tried all the fixes above to no avail. But your comment that ZASS does not always play nice with other software .lead me to turn off my dial up service "accelerator". And low and behold the manual Check for Update worked.Since I normally have the accelerator active, I probably won't be able to get Automatic checks. I'll just have to remember to occasionally do a manual check. Either turn off the accelerator and do a manual check, or go to the web site and check the "release history" for the latest version.It's really great that gurus like you are willing to take time to help us novice.Thanks again:John
    <HR></BLOCKQUOTE>Thank you for your Feedback..I'm just one out of several knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Merry Christmas.. <P class=MsoPlainText style="MARGIN: 0in 0in 0pt">http://www.jacquielawson.com/viewcar...&amp;source=jl<P class=MsoPlainText style="MARGIN: 0in 0in 0pt"><P class=MsoPlainText style="MARGIN: 0in 0in 0pt">
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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