Page 1 of 2 12 LastLast
Results 1 to 10 of 14

Thread: ZoneAlarm spontaneously shuts down during PC useage.

  1. #1
    stormsy Guest

    Default ZoneAlarm spontaneously shuts down during PC useage.

    Hey,

    Every time I use the computer, or when the computer is idle; ZoneAlarm just shuts down on its own - no warning or anything. I do not ask it to shut down nor is it set to shut down, it just does its own thing! It has happened three times before, which gets me wondering about it...

    I am using ZoneAlarm Internet Security Suite, version; 8.0.059

    What I would like to know is whether anyone else is having the same problem. Also, how to fix it! I am guessing a clean install is needed probably, since something may ("may" being the word) be corrupted.

    Whenever it has shut down on its own, I have restarted the computer and performed a scan of the whole pc - nothing appeared, it's clean (phew!)

    Many thanks, please help!

    Stormsy. (Don't ask about the name...)

    Operating System:
    Windows XP Home Edition
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Internet Security Suite

    Message Edited by Stormsy on 12-30-2008 03:29 AM

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.

    Hi!if it is a simple corruption of the ZA settings you can try to reset them:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    stormsy Guest

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.

    Thanks for your reply Fax. But, if I reset all of my settings, that means everything will restore to default. If it is a corruption as you suggested, could it have occurred from upgrading all the time?

    I suppose it is worth a go - but then if it does not work what shall I do next? Re-install it?

    The thing is, it doesn't happen all the time...
    _


    Thankyou for your help Fax - sorry if I am being a pessimist!

    Stormsy.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.


    <BLOCKQUOTE><HR>Stormsy wrote:
    Thanks for your reply Fax. But, if I reset all of my settings, that means everything will restore to default. If it is a corruption as you suggested, could it have occurred from upgrading all the time?
    <HR></BLOCKQUOTE>Yes, possible indeed...Corruption can happen usually for the following reasons:- the PC hangs/crash- you are infected by malware- your system didn't shutdown properly or a shutdown was forced (cold shutdown)- you are running incompatible tools (typically other security tools or optimisation tools)
    <BLOCKQUOTE><HR>Stormsy wrote:
    I suppose it is worth a go - but then if it does not work what shall I do next? Re-install it?

    <HR></BLOCKQUOTE>Yes, if the reset will not work, it means either that some files of ZA installation are corrupted or the files to reset cannot be moved or deleted.Cheers,Fax


    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    stormsy Guest

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.

    Well, thought I should tell you that I did the reset settings and that didn't work - it shut down after it rebooted! &gt;_

    So, I re-installed it. Downloaded ver 8.0.59 from ZA and started from scratch. Now got to wait and see if this one shuts itself down on its own!

    Also - there use to be a panel for Secure Instant Messaging for MSN, Yahoo etc in the previous versions (7 and earlier), is there one on version 8.0.59? Is so, where is it located? Or is it integrated?

    Thanks.
    Stormsy.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.

    Hi!no, the feature has been removed in version 8.Best wishes,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    stormsy Guest

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.

    Okay - like I said before, I completely uninstalled ZA and re-installed it. Worked okay.

    But today(!) it shut itself down when I turned the PC on. But what I did was I closed down the Windows Indexing tool (very annoying) when ZA shut down. Is there any way of getting rid of Windows Indexing?

    Now, when I installed ZA I updated the anti-virus etc and then performed a deep scan of the PC - nothing turned up. So what is going on? :S

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.

    Hi!you must have some third party software confliting with ZA. Try to boot your system only with ZA and standard MS services/software, like this:1.) Click Start -&gt; Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    stormsy Guest

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.

    I'm not sure how your advice will work as the frequency of ZA shutting down on its own is not coherent. It will do it one day, then a week later it will happen again. It is strange.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: ZoneAlarm spontaneously shuts down during PC useage.

    Hi!yes, may be dependent on the non constant running of other software while ZA is operating.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •