Thank you for your FeedbackI think you are trying to make this process more complicated than it needs to be..There is no need for the 27 Step Safe-Mode unnstall..1.) Just run the New Uninstall Tool "cpes_clean.exe" in normal Boot mode and click OK, it wl do the Clean install in a matter of seconds, and reboot again in Normal Mode and all traces of ZA will have been removes simple as that..2.) The Clean the Junk off your computer Trash Bin, Temp files Etc.. with this Simple to use Free Cleaning tool called "ccleaner"

CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast (normally taking less than a second to run) and contains NO Spyware or Adware! http://forum.zonelabs.org/i/smilies/...iley-happy.gif

http://www.ccleaner.com/download/bui...wnloading-slimIt is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
3.) the other complications you mentioned, may be due to Complications of Conflicts with other Security or Registry Blocking Tools like Recure, Registry Mechanic, or Anti-Spyware that have Rg-gaurd type feature..Please note that Z does not play nice with many overlapping security tools (even if disabled). To troubleshoot ZA issues remove them and install back once you see that ZA works as it should. For example,Norton/Symantec, mcAfee, spyspweeper, spyware doctor, trojan hunter, adware, SpyBotS&D, PC tools Threatfire, otherantivirus, antispyware, registry locking tools, etc...4.) If my adice above does not work for you again, the Contact Tech Support again..5.) if you have contacted ZA Tech Support and Received Advice that did not work, You need to Reply back to Tech Support with the Details so that they know their Adiced did not fix your problem and they can use More Details from you to design a customized Solution for you situation, the Main thing is to continue Comunication with Tech support..6.) Let us know what you find ou innyour Progress Report..--------------------------------------------------------
My XP SP3 :
ZoneAlarm Security Suite version:8.0.059.000
TrueVector version:8.0.059.000
Driver version:8.0.059.000
Anti-virus engine version:6.0.2.678
Anti-virus signature DAT file version:975598217
Anti-spyware engine version:5.0.202.0
Anti-spyware signature DAT file version:01.200901.5105
AntiSpam version:5.0.61.9957
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