Hi, I initially had a problem with the license key in that I renewed my subscription but Zone Alarm reported that it had expired, I was then advised by the on line chat to uninstall the product with the /rmlicense switch. Now when I try and re-install the software I get an initial error of
"Windows can not access specified device, path or file you may not have permissions to access the item"
I click OK then another message pops up as follows:
"Could not execute the external program C:-Windows-System32-zonelabs-vsmon.exe"
Zone Alarm fails to start and when I reboot the computer I just get a plain wallpaper and no desktop icons.
The only way I can recover is to reboot PC in Safe mode and remove Zone Alarm, however I am left with no AV protection.
I have checked the online help but can not see any references to this problem
Any Ideas Anyone
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite