To experienced ZoneAlarm users:
I have sent the message, found below, to ZoneAlarm Tech Support and have submitted an error log. Meanwhile, I would sincerely appreciate assistance from any experienced ZoneAlarm users, who would like to help me understand what's gone wrong. I am overlooking something. There has to be something unique to my system, which is in conflict with ZAISS 8.0.059.000, because the vast majority of others with Win XP SP-3 machines are not reporting trouble. Please see data below and many thanks for your lively, helpful, interesting forum.
To the ZoneAlarm experts:
Current data from ZoneAlarm Internet Security Suite ver. 8.0.059.000, which has been stable and running smoothly (except for known update frequency issue) on my machine (Win XP Home, SP-3) since 29 Dec., '08, follow:
ZoneAlarm Security Suite version:8.0.059.000
Anti-virus engine version:18.104.22.1688
Anti-virus signature DAT file version:976362917
Anti-spyware engine version:22.214.171.124
Anti-spyware signature DAT file version:01.200901.5175
About an hour ago my computer screen froze while I was using the Windows explorer interface to create and name a new documents folder. The Task Manager would not open, nor would the Start Menu. Control + Alt + Delete didn't work, either, so I unplugged my computer.
About 10 min. later, a standard restart of the machine proceeded normally. The only other security software on my computer is ForceField ver. 126.96.36.199. I cleared the virtual data from ForceField and then ran the CCleaner.
In looking for an explanation for the freeze-up incident, I noticed that approximately 1.5 hours prior to the incident, ZAISS had created the following file in the Internet Logs folder:
Does the presence of this file indicate True Vector is corrupt? Should I send this file to you for examination by your technical experts? Should I completely remove all ZoneAlarm products from my machine and reinstall?
The only non-routine activity I did on my computer yesterday was to run Scan Disk followed by the Disk Defragmenter, which I had not done during the lifespan of the current installation of ZAISS ver. 8.0.059.000--i.e., since before 29 Dec., '08.
Please note: My browser is Firefox ver. 3.0.5. The value of this preference:
is set to "false".
Also note: I am certain that no Norton products have ever been installed on my machine. I am using no McAffee products at this time. My computer is an older Dell--Dimension 2400, 512 MB RAM, Intel Celeron CPU 2.40 GHz. To make certain no residue remained, I ran McAffee's removal tool before the Dec. 29th ZAISS installation.
I am really bewildered trying to puzzle out what is peculiar to my computer, which could be interferring with ZAISS. If you would like additional data from my machine, please let me know, and I shall send it promptly.
I appreciate your review of my problem and any recommendations you can send.
Please note: I have submitted an error log.
Thank you very much,
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite