I just updated the ZoneAlarm on my son's computer.
He has a Compaq Presario, with an AMD Sempron Processor 3400+, 512MB memory, Windows XP OS, and Window version 8.
I have two problems.1)
When I try to access the internet, his browser says "Web page naviagation was cancelled" and then gives a generic "The page cannot be displayed" message.
So- no internet access.2)
I have tried several of the ways suggested here to remove ZoneAlarm, so that I could try a clean reinstall.
Since I can't connect to the internet none of them are working.
I even tried saviing the clean install file recommended here to a flash drive, to no avail. As soon as I click on "uninstall" it crashes the whole system.
After the automatic reboot, I get
Windowserror message that says "The system has recovered from a serious error."
Of course when I try to report the problem, the whole cycle starts again.
The detail on the error message
BCCode : 100000d1 BCP1 : C0300804 BCP2 : 00000002 BCP3 : 00000000
BCP4 : B99F5BBC OSVer : 5_1_2600 SP : 3_0 Product : 768_1
Error Report Contents:
Please help us get our internet back!
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite