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Thread: Remove all traces of ZASS

  1. #1
    customerbc Guest

    Default Remove all traces of ZASS

    I just corrected a problem with ZASS reinstallation and discovered that the 27 step REMOVE ALL instructions combined with running the CPES tool does not in fact remove all. Many remnants of ZASS remained in the OS. I know this because a MS application enumeration tool found dozens of remnants related to ZASS after following all instruction to remove all, and after running CPES. Also because I did not have to enter my license key upon reinstalling ZASS. My license key was automatically detected. What is the procedure to remove ALL TRACES of ZASS from Vista? Everything including my current license key? Thanks for your help.

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Remove all traces of ZASS


    <BLOCKQUOTE><HR>CustomerBC wrote:
    I just corrected a problem with ZASS reinstallation and discovered that the 27 step REMOVE ALL instructions combined with running the CPES tool does not in fact remove all. Many remnants of ZASS remained in the OS. I know this because a MS application enumeration tool found dozens of remnants related to ZASS after following all instruction to remove all, and after running CPES. Also because I did not have to enter my license key upon reinstalling ZASS. My license key was automatically detected. What is the procedure to remove ALL TRACES of ZASS from Vista? Everything including my current license key? Thanks for your help.

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>Just my 2 cents worth Try this..Try a clean unistall of the program then reinstall the program.....

    1.) Download a Current Copy of Zone Alarm Security Suite from
    ZA website in the release history section.

    http://download.zonealarm.com/bin/fr...seHistory.html


    2.) Go into ZA Overview/Preferences and Un-Check "Load Zone Alarm on Startup"
    3.) Reboot Computer to Remove Zone Alarm drivers from Memory..
    4.) Temporarily shut down any other AV/AS Security programs that May Conflict with ZA Install

    5..) Click on Start -&gt; Programs -&gt; Zone Labs
    RIGHT-click on Uninstall Zone Labs Security, then select Properties.
    Under Target you will see the following line (the actual drive may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean /rmlicense switches)
    Click OK to save the new command line.
    Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
    Click OK to run the uninstaller, and OK any security alerts that pop up.
    say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
    - Reboot

    Now Start again in the Safe mode and delete these files in the Windows Directory:

    WINDOWS\ Internet Logs

    Program Files\Zone Labs

    WINDOWS\system32\ Zonelabs

    Now Reboot Now Run CPES..

    Using something like this Freeware CCleaner &lt;--- http://www.ccleaner.com/download/bui...wnloading-slim
    , will help do the cleanup as well on both the Hard drive and the Registry
    .

    Now Re-install the ZA program now. accept the default setting, Auto-learn mode and choose Trusted Zone..after Reboot manually Update AV/AS..
    ---------------------------------------
    My Vista Configuration:

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:975849757
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200901.5135
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1 (32-Bit)
    ZoneAlarm Pro version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200901.5135
    A Vast 4.8 Anti-Virus Home Edition
    ----------------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


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