Installed ONLY the FW part of ZA ISS 8.010 from boxed CD.
Checked for updates thru GUI & said there was one - 8.059.
Downloaded the file, shut all other apps down before trying to upgrade. I have KAV '09 installed & both were working fine w/ only the FW installed from ZA ISS.
When start ZA 8.059, chose "Upgrade" option, it does a little checking, I give it the folder, says it will install the ZA files, then the GUI disappears.
Next, very briefly, a small box pops up saying "shutting zone alarm down." The installed vers was already shut down - I checked. Some tmp file the ZA installation created is still running in background, using most of CPU. Never finishes & no other messages.
This is a copy of the installer log from the failed upgrade:
version.wse processed. PRODVER=8.0.059.000
Installed utility files to C:\DOCUME~1\Owner\LOCALS~1\Temp\012409153654
Debug: Installation started.
Created Temp Dir C:\DOCUME~1\Owner\LOCALS~1\Temp\012409153654
oemKey.wse processed. OEMKEY=1025, OEMTITLE=Zone Labs 3 (Std Check for Update)
APPTITLE=ZoneAlarm Security Suite
Debug: not 64Bit
Debug: checkOthFW done
This is an upgrade, logging on to vsmon
Load registration information
Done with Wizard
Any suggestions? Thanks!
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite