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Thread: Upgrade of Free ZoneAlarm - PC won't boot.

  1. #1
    pete_w Guest

    Default Upgrade of Free ZoneAlarm - PC won't boot.

    My free ZoneAlarm today (9th February) asked me to upgrade to the latest version which I did.
    Chose the clean install option.
    Now my PC will not boot.
    It gets to the Windows Splash Screen and after a few seconds restarts.
    Tried using the safe mode boot and boot uses the last good configuration options.
    Both have no effect.
    So I have a dead PC. Any suggestions how to fix this?
    I can probably remove an offending .exe or .dll by putting the Hard drive in another PC and
    removing the files. But if there is an easier fix, would be greater

    PC is running XP Media Center - fully patched.

    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    Default Re: Upgrade of Free ZoneAlarm - PC won't boot.

    It would bebetter to remove ZAFree following these instruction:http://www2.nohold.net/noHoldCust542...n_install.htmlWhen asked please remove the quarantine...Download the latest version of ZA free here:www.zonealarm.com/trialDownload the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right, Livewire)
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    pete_w Guest

    Default Re: Upgrade of Free ZoneAlarm - PC won't boot.

    I can't uninstall ZA in this manner as I can't boot the PC.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    Default Re: Upgrade of Free ZoneAlarm - PC won't boot.


    <BLOCKQUOTE><HR>Pete_W wrote:
    I can't uninstall ZA in this manner as I can't boot the PC.
    <HR></BLOCKQUOTE>I'm sorry Then, you have more problems than just a bad install of ZA..Possibly Hardware Failure if the Computer will not Boot..?It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    Thing that you can check..1.) Hard drive Failure?2.) Motherboard Failure? 3.) When you turn on the Computer, does the powerSupply Fan turn?do you get a keyboard Flash? any System beeps?Anything Display on the Monitor?4.) if not then you Have a Dead Computer and need Technical Skills to Disasemble and Diagnose the Problem..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    pete_w Guest

    Default Re: Upgrade of Free ZoneAlarm - PC won't boot.

    No. I believe that the PC is perfectly fine. Boots to Linux no problem.
    It was fine in windows until I did the ZA upgrade.


    As I mentioned in my original email, PC gets as far as displaying the Windows XP splash screen, and then after
    10-15 seconds, just restarts. From the above, I can ascertain the C: drive is functioning (as XP tries to load),
    motherboard, video card and memory are all ok (Linux works).

    So something that Windows is loading is causing it to die.
    I notice that some of the zonealarm DLLs do get loaded if I try to boot to safe mode (before it crashes too).
    I could try to remove them by hand - removing the HDD to another PC, but I'm not sure which ones to remove.

    Peter

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: Upgrade of Free ZoneAlarm - PC won't boot.

    Sorry..I based my Reply on your previous Reply to me.."I can't uninstall ZA in this manner as I can't boot the PC."the Uninstall Method I recomended in my First Reply depend on a Stable install of Windows..You must be able to Bootup even if Only in safe mode to Uninstall a Corrupted or Compromised Install of ZoneAlarm.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    pete_w Guest

    Default Re: Upgrade of Free ZoneAlarm - PC won't boot.

    <blockquote><hr>GeorgeV wrote:
    Sorry..
    I based my Reply on your previous Reply to me..


    "I can't uninstall ZA in this manner as I can't boot the PC.&quot;



    the Uninstall Method I recomended in my First Reply
    depend on a Stable install of Windows..


    You must be able to Bootup even if Only in safe mode to Uninstall a Corrupted or Compromised Install of ZoneAlarm.












    <hr></blockquote>
    Thanks for the replies so far.
    Do you have any idea which files get &quot;run&quot; at boot time which I could remove (or move sideways) in order to stop
    ZA from running?
    I guess it will be a few DLLs. If so, that would allow me to boot and then uninstall cleanly.
    Otherwise I will have to reinstall Windows which is not ideal to say the least :-(

    Peter

  8. #8
    Join Date
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    Location
    The 3rd Coast - South Central Texas
    Posts
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    Default Re: Upgrade of Free ZoneAlarm - PC won't boot.

    01.) Restart your computer in SAFE Mode.
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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