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Thread: Zonealarm Removal Tool gives me "Internet Access Monitor" error.

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  1. #1
    lalittle Guest

    Default Zonealarm Removal Tool gives me "Internet Access Monitor" error.

    I am trying to fully uninstall ZASS before installing ZAX.
    I uninstalled it with the /clean /rmlicense options, and now I'm trying to use the new "Zonealarm Removal Tool" to clear everything out.
    When I run the ZA Removal tool (cpes_clean.exe), however, I get a windows error message saying that "Internet Access Monitor" encountered
    errors and must close.
    The event view then shows errors relating to cpes_clean.exe.
    I tried re-downloading the tool but the same thing happens.
    Am I using this incorrectly -- i.e. was I supposed to run this file BEFORE uninstalling ZASS, and if so, is this error normal?
    Does this removal tool work on XP SP2 -- does it perhaps need XP SP3?
    Now that I'm in this situation (where I can't run this tool without the error)
    can I just follow
    my previous uninstall
    instructions, which say to do a search for the following files and
    delete them:
    Zonelabs; "zone labs"; "Internet logs"; vsconfig.xml; vsdata.dll; vsdata95.vxd; vsdatant.sys; vsmon.*; vsmonapi.dll; vsnetutils.dll;vspubapi.dll; zaplus.*; zapro.*; **bleep**.dat; zlparser.dll; zonealarm.exe; zoneband.dll; vsutil.dll; zlclient.*
    and then to create a zabegone.reg file with the following text and double click it:
    REGEDIT4
    [-HKEY_CLASSES_ROOT\ZAMailSafe]
    [-HKEY_CURRENT_USER\Software\Zone Labs]
    [-HKEY_LOCAL_MACHINE\Software\Zone Labs]
    [-HKEY_USERS\.DEFAULT\Software\Zone Labs]

    Will this be a sufficient uninstall process?
    Thanks,
    Larry

    Message Edited by lalittle on 02-26-2009 01:23 AM

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Zonealarm Removal Tool gives me "Internet Access Monitor" error.

    Hi!you are making the process of ZAremoval worst than the preparation for a missile launch :8}Simply remove ZA from XP control panel add/remove... reboot... install ZAXCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    zaswing Guest

    Default Re: Zonealarm Removal Tool gives me "Internet Access Monitor" error.

    My experience is that once ZA is removed using the old /clean method, the new uninstaller returns the error because it simply has nothing to remove. I think it's not the same idea as Norton removal where you use it after uninstalling Norton. So, as Fax said, simplify!

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