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Thread: cannot update zone alarm

  1. #1
    ericw Guest

    Default cannot update zone alarm

    i have been getting the message to update zonealarm and put it off a while. now when i get the message and tell it to 'update now' it leads me to a page on download.zonealarm.com which is dead
    when i go into my preferences and attempt a manual update i get the same thing
    when i navigate through zonealarm.com (or download.com) i come to the same dead link: http://download.zonealarm.com/bin/fr...zaSetup_en.exe
    this happens to me in firefox or IEi worked with a customer service rep in livechat and they were unable to help
    any thoughts?

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    naivemelody Guest

    Default Re: cannot update zone alarm free

    Carefully read thru this - Click here > http://forums.zonelabs.org/zonelabs/...ssage.id=73798- follow tips and guidelines.
    Get the pop-up blocker settings adjusted (ZA needs the pop-up - open), the trusted 'download.zonelarm.com' in the browsers, reduce or shut-down other security software (you may wish to list them the next time you post back - it does help us to know what you have), question - have you increased the default levels for IE or firefox?
    <hr>Let's get-er done. Un-install the current ZA with a simple Removal Tool and install.<hr>A) Just prior to new downloading attempt, on your current/ old
    ZA
    &gt; go to &quot;Overview&quot; &gt; Preferences &gt; General - &quot;uncheck the box for&quot; = 'Load ZoneAlarm at startup' &gt; click once, wait - it may take a few
    seconds for it to register, but it will clear the box.[*]
    Please restart/ reboot. &lt;<hr>

    B) Now use the new ZoneAlarm Removal Tool:Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exe
    Save to desktop, right click and &quot;run as administrator&quot;
    This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. <hr>C) Now install ZA Free
    - Click here &gt;

    http://download.zonealarm.com/bin/fr...zaSetup_en.exe-
    you will see the 261KB installer - save to desktop and then install when ready/ prepared.

    Click here &gt; http://forums.zonelabs.org/zonelabs/...ssage.id=73798- follow tips and guidelines. <hr><hr>Just recently current subscribers of ZA Free had the auto-update notification for 8.0.065 which is now the new ZA Free version - XP/ Vista unified compatible.[*]


    During the install there is an option for &quot;Ask.com Search Toolbar&quot; to be installed &lt; this is an optional / additional feature. Some other brands of scanners will detect this &quot;Ask.com Search Toolbar&quot; as malware - it is not. If you don't want this toolbar, uncheck the box when it comes up during the install.[*]

    It may be a good idea to reduce, lower or shut-off some of your other security software when installing ZA Free - it may hinder install. <hr>(The link that you provided does work; it's your pc's set-up that is hindering proper install link. Any error messages or codes? Posting back your security set-up is a good idea.
    )<ul>[/list][/list]

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