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Thread: Problems with insl of v8

  1. #1
    marjar Guest

    Default Problems with insl of v8

    I purchased Zone Alarm v8.0.298.0 for 2 computers. I have win XP home Edition service pack 3 v5.1.2600 on both computers. Instal went with no hick ups. The Icon in the tray still shows a X on the ZA logo, and the update sign pops up whe restarted even with the manual update checked. The other issue is the Spy Ware works but is still in red with a X to the right. I have had ZA for close to ten years and love the product dont want any other Thank You for your time.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Problems with insl of v8


    <BLOCKQUOTE><HR>marjar wrote:
    I purchased Zone Alarm v8.0.298.0 for 2 computers. I have win XP home Edition service pack 3 v5.1.2600 on both computers. Instal went with no hick ups. The Icon in the tray still shows a X on the ZA logo, and the update sign pops up whe restarted even with the manual update checked. The other issue is the Spy Ware works but is still in red with a X to the right. I have had ZA for close to ten years and love the product dont want any other Thank You for your time.
    <HR></BLOCKQUOTE>1.) It looks like your Install was Corrupted.. Or being Blocked by some other Security Software..2.) we don't know what Version of ZoneAlarm 8.0.298.000 that you have installed?It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with

    Please Right Click on the ZA Tray icon on the Lower Right and Click the "About" Option this will pop up a windows with all the Info about your Version Of ZA including the complete Version Number.. Click the "Copy to Clipboard" and Paste that information Here in the Forum by pressing the "CTRL-V" key..
    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:981238033
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5625
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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