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Thread: Windows Media Player

  1. #1
    criticalerror Guest

    Default Windows Media Player

    I just upgraded to Zone Alarm Extreme Security and now I have no sound on my Windows Media Player.
    Yes the sound is on and the volume is turned all the way up.
    The videos will play, but no sound.
    My sound card is working and i can go to YouTube and listen to anything I want.
    Media player worked right before the upgrade and not after so this is a Zone Alarm thing.


    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Windows Media Player


    <BLOCKQUOTE><HR>criticalerror wrote:
    I just upgraded to Zone Alarm Extreme Security and now I have no sound on my Windows Media Player. Yes the sound is on and the volume is turned all the way up. The videos will play, but no sound. My sound card is working and i can go to YouTube and listen to anything I want. Media player worked right before the upgrade and not after so this is a Zone Alarm thing.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Extreme Security

    <HR></BLOCKQUOTE>1.) you can try to contact ZA tech Support free of charge,
    ZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform2.) Windows Media Player to play Music.. should have 3 Bars and three Green check marks in ZA Program Control/Program section.3.) ZoneAlarm Only supports Windows Media Center for Vista Only and not for WinXP..Read this Forum link..http://forum.zonelabs.org/zonelabs/b...d=74173#M25432--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:979801687
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5475
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    criticalerror Guest

    Default Re: Windows Media Player

    GeorgeV, I certainly don't want to go to Vista.
    I am requesting a refund from ZoneAlarm.
    If there is anything on this website about OS compatability it is certainly hidden.
    I would never have purchased Extreme if the upgrade hadn't deleted everything.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Windows Media Player

    Here is the Web-link to Customer Support....Customer Service www.zonealarm.com/csform or www.zonealarm.com/support/ click on Live Chat Icon
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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