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Thread: Should I first Uninstall ZASS Before I Install A New Update

  1. #1
    bcool Guest

    Default Should I first Uninstall ZASS Before I Install A New Update

    Howz It,

    I want to install a update for ZASS,update # 8.0.289...My Question is should I first uninstall ZASS before I install the new update? Or is there some other procedure I should do first?

    Mahalo for your help,bcool

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Should I first Uninstall ZASS Before I Install A New Update

    <BLOCKQUOTE><HR>bcool wrote:
    Howz It,

    I want to install a update for ZASS,update # 8.0.289...My Question is should I first uninstall ZASS before I install the new update? Or is there some other procedure I should do first?

    Mahalo for your help,bcool

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>

    Welcome to the Zone Alarm User Forum..The simplest procedure is to :
    1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right, Livewire) ZASS http://download.zonealarm.com/bin/fr...seHistory.html

    2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)

    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exe Save to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)

    5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

    Please note that ZASS does not play nice with many overlapping security tools (even if disabled).
    To troubleshoot ZASS issues remove them and install back once you see that ZA works as it should.
    For example,Norton/Symantec, McAfee,Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, Registry Guard or locking tools, etc...

    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:979935831
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5475
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    Last edited by GeorgeV; August 19th, 2013 at 04:00 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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