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Thread: WindowsMediaPlayer Followup

  1. #1
    criticalerror Guest

    Default WindowsMediaPlayer Followup

    I was contacted by ZoneAlarm Tech Support.
    I did a clean uninstall and then reinstalled, but my sound still did not work.
    They emailed me back to see if my sound worked when I turned ZoneAlarm off and it did. Then I turned ZoneAlarm back on I now have sound.
    I can only wonder if turning it off and back on would have worked in the first place.


    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

  2. #2
    criticalerror Guest

    Default Re: WindowsMediaPlayer Followup

    OK, this is too weird.
    Last night when I turned off ZoneAlarm my sound worked.
    Then when I turned ZoneAlarm back on my sound worked.
    This morning my sound does not work.
    I just emailed tech support back to tell them that the issue wasn't resolved after all.

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: WindowsMediaPlayer Followup

    Hi!sounds like its not really an issue with ZA but more randomly issues with your system.Tried to reinstall fresh audio drivers?Are you running ZA in learning mode or manually giving permission program by program?(see under program control).Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    criticalerror Guest

    Default Re: WindowsMediaPlayer Followup

    I am running under learning mode.
    I reinstalled WindowsMedia, and it works fine when ZoneAlarm is off.
    I will see if I find anything under program control.
    I really don't think it is my system because everything was working fine before the Extreme installation, and it works fine when I turn Extreme off.
    Well let me investigate further.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: WindowsMediaPlayer Followup

    Hi!is it only the Media player or ALL the sound on your PC?Do you have the virtualization ON in the advanced options of the web browing security tab?Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    tasman Guest

    Default Re: WindowsMediaPlayer Followup

    Your data base may be corrupt, try this. You will loose
    your current settings when doing this but you
    can re-configure.
    Tasman


    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot





  7. #7
    criticalerror Guest

    Default Re: WindowsMediaPlayer Followup

    Well I tried the reset and that didn't work, although it allowed MediaPlayer to play again after it woldn't work at all with Extreme on.
    The video portion of Media was working and then just stopped.
    I shut off Extreme and it worked fine with audio and video.
    I turned Extreme back on and Media wouldn't play at all.
    I reset and Media would play with no audio.
    Guru Fax, I can play audio and video on sites with their own player like ESPN and YouTube.
    I looked under Tools, Internet Options, Security and also advanced Options and did not see Virtualization anywhere.
    What is also intersting is that it did work for a short time last night after I did the Clean Uninstall, reinstalled(audio didn't work), turned Extreme off and back on and the audio worked last night.
    The only thing I did after it was working last night was run a scan, and this morning the audio didn't work.

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: WindowsMediaPlayer Followup

    Hi!yes, OK its a settings problem... related to ZA program controlor ForceField or a conflict with an installed software or you are infected by malware.Go to ZA broswer security --> settings --> advanced --> Virtualization ... ticked or unticked?What else is installed on the system? ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.Cheers,Fax

    Message Edited by fax on 03-08-2009 07:54 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    criticalerror Guest

    Default Re: WindowsMediaPlayer Followup

    Guru Fax, you get the Sherlock Holmes Award!!
    It appears Virtualization was the problem.
    Thank You very much!

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: WindowsMediaPlayer Followup : RESOLVED

    Hi!if you have problem with virtualization then clear the 'virtual data' (same page)Encrypted sanboxed data can get corrupted, clearing the data solve the problem.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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