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Thread: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

  1. #1
    talbotsgirl Guest

    Default ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

    I have zonealarm security suite I think the 8.0 version. Yesterday I went to update as I got a pop-up and as I was installing

    it said I dont have the right to finish that install that I need to get it from the admin. I purchased my subscription renewal last month and had trouble installing that as well. The phone tech had to send me a link and from then I had no problem.
    Anyway, last night, I closed out that attempt at installing the update and it erased the entire zonealarm from my hard drive its gone!!! Please help me I have tried to install the free firewall to get me through the weekend but another pop-up showed up saying it had an error and needed to close. I am currently using my windows firewall to protect me for the weekend. But I want my zonealarm back I already paid for a years protection. Can someone please send me a link to re-install my security suite and why isnt customer service available on the weekends? Not happy with zonealarm currently.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

    Hi!Remove ZA from XP add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.29. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30. Re-download the ZA installerhttp://download.zonealarm.com/bin/fr...298_000_en.exe 31. Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    talbotsgirl Guest

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

    I am not talented to do the first thing you requested all that technical requirement. I did do the malware download and scan then tried your zonealarm link at the bottom to no avail. It keeps saying I do not have the access to finish the download and to do it at the admin. site. Please help me what else can I do? I have never had issues with zonealarm and I have had it for several years.Valerie

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!


    <BLOCKQUOTE><HR>talbotsgirl wrote:
    I am not talented to do the first thing you requested all that technical requirement.
    <HR></BLOCKQUOTE>
    Hi!Sorry to hear you cannot follow the instruction... don't you have near you anybody that can help?If you have a valid license you can contact, free of charge, the officialZA technical support at: www.zonealarm.com/tformThey will be able to helpyou.Cheers,Fax

    Message Edited by fax on 03-07-2009 07:53 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    talbotsgirl Guest

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

    I have my license key to prove purchase but technical support is not available until Monday. Should I consider upgrading to the pro? would that download be successful you think?
    Val
    ps why do I have to log in to reply each time?

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!


    <BLOCKQUOTE><HR>talbotsgirl wrote:
    I have my license key to prove purchase but technical support is not available until Monday.
    <HR></BLOCKQUOTE>Hi! Yes, of course you should waitup toMonday or later.We are all users here, ZA staff does not monitor this board.Pro? Pro what? You are already using ZA Suite.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    talbotsgirl Guest

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

    I saw that there is a zonealarm Pro. How is it better?

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

    Hi!ZAPRO is only firewall and no antivirus/antispyware.If you have a problem with ZA changing to another ZA will not solve it.May be you could try to explain in few clear words, the errors you get... the ZA version you are using.Do you see the ZA icon near the clock? Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    talbotsgirl Guest

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

    No it is not in my tray table. Each time I get close to it finishing the copying stage of the installation after it asks me for my email of the install manager I get a popup saying I do not have the rights and have to use an admin account or the like.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZONEALARM UPDATE INSTALLATION HELP PLEASE!!!!

    Hi!1. save to your desktop this tool and run it:http://download.zonealarm.com/bin/fr...cpes_clean.exe2. Re-download the update, to be sure its not corrupted here:http://download.zonealarm.com/bin/fr...298_000_en.exeCheck the size: 59MB3. Delete these folders (if there)on your system (empty the trash):C:\Windows\Internet LogsC:\Windows\System32\ZoneLabsC:\Program Files\Zone Labs4. Download this utility, install and run it:http://www.ccleaner.com/download/bui...wnloading-slim5. Reboot the PC6. Install the update (shutdown any running programs)More easier than this I can't! Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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