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Thread: HELP with ZA Extreme Security

  1. #1
    catztail Guest

    Default HELP with ZA Extreme Security

    I am not happy with this upgrade at all!
    My pc freezes up and all kinds of pop-up stuff for advertisements keeps filling my screen.
    Help please.
    I'm not sure if this is caused by ZA Forcefield.
    I just had a huge pop up from Microsoft regarding a product.
    What do I do to fix this?
    Very unhappy buyer here. X-(

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: HELP with ZA Extreme Security

    Hi!I didn't really understood your explanation but you should try to remove ZAX and reinstall.You may also have issue with malware.So first remove ZAX from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.29. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30. Re-download the ZA installerhttp://download.zonealarm.com/bin/fr...298_000_en.exe31. Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    catztail Guest

    Default Re: HELP with ZA Extreme Security

    Thank you Guru.
    I apologize that I wasn't able to explain my difficulty better.
    After I posted my request for help, I lost my internet connection due the problems that I was experiencing.
    Basically my pc would freeze and then I'd get these microsoft internet explorer pop ups!
    When the AT& T self help support tool failed to reconnect me to the internet, I knew that I'd have to reformat.
    I did not re-install the AT&T Self Help Support Tool because I really believe that was the source of my woes in preventing ZAX from working the way it was designed to work. During the installation process, ZA Pro detected a Trojan.
    I stopped the download and had the Trojan quarantined.
    Since the reformat, there have zip, zero, nada of those annoying pop-ups and there has been no freezing of my pc.
    I am now going to create a new backup file for my pc.
    I was afraid to use my old backup file because I couldn't remember if the date it was done was before or after the AT&T download problem.
    Now, I am a happy camper. Again, thank you for your help.
    I plan to print if off and keep it just in case I have problems in the future.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: HELP with ZA Extreme Security - RESOLVED

    You're welcome Glad to hear everything works as it should now.Thanks for posting back. I close this thread.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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