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Thread: Does Removal Tool (clean.exe) need to be run BEFORE uninstalling ZA? < Run After

  1. #1
    lalittle Guest

    Default Does Removal Tool (clean.exe) need to be run BEFORE uninstalling ZA? < Run After

    Does the ZA &quot;Removal Tool&quot; (cpes_clean.exe) need to be run BEFORE
    your ZA product
    has been
    uninstalled in any other way?
    I get error messages when running this tool after doing an uninstall (where I'm just running it to &quot;clean up&quot; any residual files.)
    Somebody else theorized that this was because the tool did not know how to run if it couldn't find a ZA product on the system.
    I just wanted to confirm if this was correct since my assumption was that this file should be run after doing an uninstall.
    Thanks,
    Larry

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Does Removal Tool (cpes_clean.exe) need to be run BEFORE uninstalling ZA?

    Hi!sorry, we did not developed the software... better to ask ZAlab directly.Please post back here with the answer. It will help other users with your same question.Thanks,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    lalittle Guest

    Default Re: Does Removal Tool (cpes_clean.exe) need to be run BEFORE uninstalling ZA?

    I'll post back if I receive any information on this.
    If anyone else hears any info about this, please post here.
    Thanks,
    Larry

  4. #4
    bannor Guest

    Default Re: Does Removal Tool (cpes_clean.exe) need to be run BEFORE uninstalling ZA?

    This may help....

    From this post: http://forums.zonealarm.org/zonelabs...ssage.id=85416

    (Check text in brackets:[] - I can't find another method of highlighting specific text on this forum)


    &quot;ZAX is a completely new program, and your old ZASS license will not work with ZAX and your old ZASS settings may conflict with ZAX.

    [Here is the instruction I received from Tech Support] for upgrading from ZASS to ZAX..
    --------------------------------------------------------------

    DO NOT RUN THE INSTALLER, UNINSTALL PREVIOUS VERSIONS FIRST.

    [To uninstall] we suggest downloading and saving to your desktop our uninstall utility.

    http://download.zonealarm.com/bin/fr...cpes_clean.exe

    After downloading double click on the cpes_clean.exe icon on your desktop [to start the uninstall process.]

    You will be asked to reboot your computer.&quot;


    It would appear from the above that the uninstall utility must be run BEFORE uninstalling ZAISS (i.e. the utility does the actual de-installation process, instead of the uninstaller built-in to ZAISS). I would read into this that the uninstaller built-in to ZAISS is somehow not fully adequate, or does not perform a FULL de-installation; hence the requirement for Zone Labs to develop a utility to do this job. In any event, it seems clear that the uninstaller utility must be run BEFORE ZAISS is uninstalled.

    Hope this helps a bit.

    Bannor

    Message Edited by Bannor on 03-11-2009 11:11 AM

  5. #5
    lalittle Guest

    Default Re: Does Removal Tool (cpes_clean.exe) need to be run BEFORE uninstalling ZA?

    Thanks for the info.
    That response (and this subject in general) begs the question of why the normal uninstall shortcut in the ZA program group
    links to to
    &quot;zauninst.exe&quot; rather than &quot;cpes_clean.exe,&quot; or why the existence of the new &quot;Removal Tool&quot; is
    not normally divulged to users.
    If you didn't read the forum or ask tech support a question, you would never know it existed.
    Even the file name makes it unclear what it is.
    Larry

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Does Removal Tool (clean.exe) need to be run BEFORE uninstalling ZA?

    Here is what I recommend..

    1. Download the latest ZA 12 version http://server.iad.liveperson.net/hc/...10&action=view
    <== click here


    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    free ccleaner <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings,
    and Do Not Restore Saved Settings from the old install.
    Last edited by GeorgeV; January 19th, 2014 at 09:14 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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