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Thread: Cannot install latest upgrade - 298 Pro

  1. #1
    kenwa Guest

    Default Cannot install latest upgrade - 298 Pro

    I downloaded and installed the update but installation halted with an error about being unable to open a file in my Local Settings/Temp file so I deleted that file and tried anew. Repeated attempts all fall over now with error messages saying various .dll's are not found in the temporary file. I tried downloading the file from the home site rather than the upgrade but the same errors occur.
    Since the install started by uninstalling the original I now have no firewall! Can anyone please help.

    Windows XP SP3
    Avira Antivir 8.2

  2. #2
    findley Guest

    Default Re: Cannot install latest upgrade - 298 Pro



    KenWA,

    There are detailed uninstall instructions by fax in this thread
    http://forums.zonelabs.com/zonelabs/...d=85532#M85532 only change is where it points to security suite download it looks like you are using ZAPro - you would download the ZAPro
    for offline installation.

    Just download the right
    Zone Alarm version
    for your system from another computer and put it on a flash/USB drive or disk to be installed offline on the problem computer.

    Hope this helps,
    Findley




    Message Edited by Findley on 03-18-2009 07:11 AM

    Message Edited by Findley on 03-18-2009 07:40 AM

  3. #3
    findley Guest

    Default Re: Cannot install latest upgrade - 298 Pro

    KenWA,
    I goofed in my link the first time.X-(
    Anyway, I wanted to be sure and correct it for you as the first email notification of this would contain the bad link.
    Since there isn't a separate email sent when a post is edited I'm posting again to correct the link from the previous post:

    http://forums.zonelabs.com/zonelabs/...d=85532#M85532
    Enjoy your dayFindley



  4. #4
    kenwa Guest

    Default Re: Cannot install latest upgrade - 298 Pro

    Thanks Findley (and Fax).

    I have printed out the detailed instructions for future use since I solved the problem yesterday. In desperation I booted into Safe mode and tried the install from there and it went without a hitch There did not seem to be any residual files as I have certainly had to reset permissions for all my applications.

  5. #5
    findley Guest

    Default Re: Cannot install latest upgrade - 298 Pro

    KenWA,

    You're welcome and glad to hear it's sorted!

    Findley

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