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Thread: user-mapped section open

  1. #1
    mhguda Guest

    Default user-mapped section open

    I'm trying to update Zonealarm pro 8.0 to the latest version and having problems on one machine. The same file installed fine on another machine, so I know that the download was ok. When I run the installer it stays for a very long time at about 9%, extracting the vc90rt.msi. After a long while it continues, only to exit at 11% with the message that it cannot write the installer log file with a user-mapped section open. It then exits. The log file in the temporary install folder grows with every run. That is, every time I've tried this and generated a new set of install files in a temp folder, the vc9install.log file is larger. It is now about 13 MB.
    I'd like to install the update, can anyone find a way to do it? And hopefully it's NOT uninstall first - I don't feel so great taking down the firewall.

    THanks in advance.

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Pro

  2. #2
    lweston Guest

    Default Re: user-mapped section open

    Is there an answer to this problem, because I'm now seeing it on my PC.

    I'm running Windows XP [Version 5.1.2600], and I'm attempting to upgrade ZoneAlarm from Security Suite version 8.0.298.000 using zaSuiteSetup_80_298_035_en.exe . (I don't really want to use Security Suite, but Check Point didn't seem to give me the choice when another problem on my PC forced me to reinstall ZoneAlarm a couple of weeks ago.)

    The symptoms I see are that I get the normal "Installing" pop-up, which displays the message "Copying D:\...\Temp\051009103359\vc90rt.msi". The progress bar under that message creeps up to 6%, then I get another pop-up "Error" message, reading "The file C:\WINDOWS\Internet Logs\\installer_051009103359.log could not be opened. The requested operation cannot be performed on a file with a user-mapped section open." [yes, there are two '\' characters in that filename].

    I was able to delete the file it refers to after closing both the installation windows, but then when I tried to rerun the same upgrade file, it generated a new .log file and then gave the same message as before about it being "used by another process".

    When I close that error pop-up, another one appears reading:

    Error X

    The file D:\Documents and
    Settings\admin.JAL\Local
    Settings\Temp\051009110551\GLF58.tmp could
    not be opened. The requested operation cannot
    be performed on a file with a user-mapped section
    open.

    [ OK ]

    Maybe I should just give up on ZoneAlarm again! It's not the first time I've had problems with it on this PC.

    -Les.

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: user-mapped section open

    Hi!this is usually related to limited permissions to write on the system caused by corruption of the OS, malware infections, other security tools, corrupted install, etc.You should try to remove all traces of ZA, be sure to be on a administrator account, remove any other security tool, check your OS is updated (SP3 + all parches), check for malware infections, clean your registry and system, clean your temp folder, reinstall ZA. See below a step by step instructions (1 easier, 2. more complete):1. Easier instructions, may not able to remove everythingFirst remove ZASS with the ZA removal tool (download on desktop and run as administrator):http://download.zonealarm.com/bin/fr...cpes_clean.exeDouble check that all ZA related files/folders are gone:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.
    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them16.) Empty your recycle bin.
    17.) Restart the computer.
    18.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378719.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avas t free, NOD, Kaspersky, Rising, PC Doctor and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.20). Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim21). Re-download the ZASS installerwww.zonealarm.com/zasuitedownload 22). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.==============2. More complete instructions in case you have still problems:Remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll- zpeng25.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, NOD, Kaspersky, Rising, PC Doctorand manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.29.) Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30.) Re-download the ZA installerwww.zonealarm.com/zasuitedownload/ 31.) Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: user-mapped section open


    <BLOCKQUOTE><HR>lweston wrote:
    Is there an answer to this problem, because I'm now seeing it on my PC.

    I'm running Windows XP [Version 5.1.2600], and I'm attempting to upgrade ZoneAlarm from Security Suite version 8.0.298.000 using zaSuiteSetup_80_298_035_en.exe . (I don't really want to use Security Suite, but Check Point didn't seem to give me the choice when another problem on my PC forced me to reinstall ZoneAlarm a couple of weeks ago.)

    The symptoms I see are that I get the normal "Installing" pop-up, which displays the message "Copying D:\...\Temp\051009103359\vc90rt.msi". The progress bar under that message creeps up to 6%, then I get another pop-up "Error" message, reading "The file C:\WINDOWS\Internet Logs\\installer_051009103359.log could not be opened. The requested operation cannot be performed on a file with a user-mapped section open." [yes, there are two '\' characters in that filename].

    I was able to delete the file it refers to after closing both the installation windows, but then when I tried to rerun the same upgrade file, it generated a new .log file and then gave the same message as before about it being "used by another process".

    When I close that error pop-up, another one appears reading:

    Error X

    The file D:\Documents and
    Settings\admin.JAL\Local
    Settings\Temp\051009110551\GLF58.tmp could
    not be opened. The requested operation cannot
    be performed on a file with a user-mapped section
    open.

    [ OK ]

    Maybe I should just give up on ZoneAlarm again! It's not the first time I've had problems with it on this PC.

    -Les.
    <HR></BLOCKQUOTE>Here is my two Cents worth..It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    Windows XP Version 5.1 (Build 2600. : Service Pack 1)You have a Bare Boneold install of the early version of Windows XP.. MicroSoft has issued Three Service Pack Updates and 100's of Fixes to Windows XP since your version of Windows..You will Need to Click Remove the Bad install of Zonealarm following Guru Fax's advice, Check for Mailware.. Then Click on Windows Update and install All of the Required Windows Updates and Reboot the Computer..---------------------------------------------------ZASS 7.0 for XP was designed to work with SP2,ZASS 8.0 for XP was designed to work Best with SP3However ZASS 8.0 will install on WinXP Sp2..There are numerous Security Leaks found in WinXP SP2 that were found and Fixed with SP3..

    <B class=headblack2>System Requirements for ZoneAlarm Products:[/B]Vista (32-bit): <UL><LI>Pentium III 800 MHz or higher <LI>Minimum system RAM: 512 MB <LI>50MB of available hard disk space. Internet access.</LI>[/list]Windows XP Operating System: <UL><LI>Pentium III 450 MHz or higher <LI>XP Service Packs 2 and 3 <LI>Minimum system RAM: 128 MB <LI>50MB of available hard disk space. Internet access.</LI>[/list]NOTICE: No Security Software run on WinXP Sp2 can protect you from the Windows Security Flaws found in Windows SP2that were Fix with Windows SP3, until you upgrade to SP3....NOTICE:Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035

    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:984115968
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200905.5865
    AntiSpam version:6.0.0.1429
    -------------------------------------------------



    Message Edited by GeorgeV on 05-10-2009 07:55 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    lweston Guest

    Default Re: user-mapped section open

    Many thanks for your detailed guidance. I have followed your &quot;Easier instructions&quot; (even the &quot;easy&quot; instructions took me most of a working day to get through!), and I have a working ZoneAlarm installation as a result, so thankyou!

    But I think the real tests (2 tests!) will happen some time in the future. The first test will be whether ZoneAlarm will download and install the next update without problems, and if it gets through that one, the next test will be whether ZoneAlarm will work when the free trial of the ZoneAlarm Seurity Suite comes to an end (removing the anti-virus feature) and I reinstall my AVG (free) anti-virus software to replace that function.


    I did have a few minor issues while following your instructions, so I'll document them in case you want to consider ammending your instructiuos!

    These comments apply to your &quot;Easier&quot; instructions. I have only commented where I had an issue of some sort (I had no problems with any of the other steps in those instructions).

    MY COMMENTS:

    Between steps 4 and 5, I logged in as &quot;admin&quot; (my account with administrator privileges).

    Step 6: my Zone Labs folder had disappeared already. (Just to be sure, I searched my entore C: drive for any file or directory with &quot;Zone&quot; in the name, but that search only found a few Microsoft, ThinkFree and Java files, so I left those.)

    Step 11: I searched my entire hard drive for &quot;Internet Logs&quot;, but found nothing!

    Step 13: See my comment against Step 6. (Step 13 seems to repeat Step 6!)

    Step 14: I was unable to delete a file named &quot;Perflib_Perfdata_63c.dat&quot;, because I kept being told it was &quot;in use&quot;. (But it seems to have been replaced by three different &quot;Perflib_Perfdata_*.dat&quot; files now, as I write this.)

    Step 18: I did a full scan of both the entire hard disks with the free version of both tools (MBAM and then with SuperAntispyware). MBAM took 84 minutes to scan 202347 objects, but found nothing. SUPERAntiSpyware took 148 minutes to scan 621 memory entries, 4883 registry entries, and I can't remember how many files. It didn't find any issues in the memory or registry scans, but the Files scan found 65 threats (all Adware Tracking Cookies). I quarrantined them all and rebooted.

    Step 19: I uninstalled Spyware Doctor and IE Adblock, but I wasn't sure what you mean by &quot;Norton&quot;: I use Norton Ghost, but that's a backup tool, not a security tool, so I left it.

    Step 22: contrary to your instructions, I DID alter one of the default settings. (ZoneAlarm wouldn't install until I gave it an email address and ticked the box to accept the licence agreement!)

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: user-mapped section open

    You're welcome!Glad everything works as it should.
    <BLOCKQUOTE><HR>lweston wrote:
    Between steps 4 and 5, I logged in as "admin" (my account with administrator privileges).
    <HR></BLOCKQUOTE>All procedure must be done with adminitrative privileges
    <BLOCKQUOTE><HR>lweston wrote:
    Step 6: my Zone Labs folder had disappeared already. (Just to be sure, I searched my entore C: drive for any file or directory with "Zone" in the name, but that search only found a few Microsoft, ThinkFree and Java files, so I left those.)

    Step 11: I searched my entire hard drive for "Internet Logs", but found nothing!
    <HR></BLOCKQUOTE>Yes, good. It means that the ZA removal tool did its job. It is not always the case.
    <BLOCKQUOTE><HR>lweston wrote:
    Step 13: See my comment against Step 6. (Step 13 seems to repeat Step 6!)
    <HR></BLOCKQUOTE>Nope, no repetition. One related to ZA folder in program files the other refers to a ZA folder in system32 folder.
    <BLOCKQUOTE><HR>lweston wrote:
    Step 14: I was unable to delete a file named "Perflib_Perfdata_63c.dat", because I kept being told it was "in use". (But it seems to have been replaced by three different "Perflib_Perfdata_*.dat" files now, as I write this.)
    <HR></BLOCKQUOTE>Have you done this in SAFE MODE?Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    lweston Guest

    Default Re: user-mapped section open

    &gt;fax wrote:
    >
    &gt;...
    >
    &gt; lweston wrote:
    &gt; Step 13: See my comment against Step 6. (Step 13 seems to repeat Step 6!)
    >
    >
    >
    &gt;Nope, no repetition. One related to ZA folder in program files the other refers to a ZA folder in system32 folder.
    >
    >

    Oops, I didn't notice that! But the *creation* dates of everything in both folders is within one second of 2009-05-11 09:57, which correspongs to the time I did the reinstallation, so I guess I've got away with it!

    >
    >
    >
    >
    >
    >
    >
    &gt; lweston wrote:
    &gt; Step 14: I was unable to delete a file named &quot;Perflib_Perfdata_63c.dat&quot;, because I kept being told it was &quot;in use&quot;. (But it seems to have been replaced by three different &quot;Perflib_Perfdata_*.dat&quot; files now, as I write this.)
    >
    >
    >
    &gt;Have you done this in SAFE MODE?

    Yes, if my flaky memory is not letting me down; I got as far as your step 16 without interruption yesterday afternoon, so I would have still been in safe-mode after entering it at step 3. Then I shut down the computer, and did the rest this morning. But that file has disappeared now even if I didn't delete it myself, so again, I think I've got away with it!

    -Les.

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: user-mapped section open

    Ok! Thanks for the follow-up explanations.You are good to go... at least sounds like!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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