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Thread: "System couldn't connect to server" when trying to update definations

  1. #1
    caseyjones Guest

    Default "System couldn't connect to server" when trying to update definations

    I get a "System couldn't connect to server" message when I try to do a update for the first time.

    Fresh install. No firewall.

    sp3

    Operating System:
    Windows XP Pro
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Antivirus

    Message Edited by Caseyjones on 03-23-2009 01:17 PM

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    10,465

    Default Re: "System couldn't connect to server" when trying to update definations


    <BLOCKQUOTE><HR>Caseyjones wrote:
    I get a "System couldn't connect to server" message when I try to do a update for the first time.

    Fresh install. No firewall.

    sp3

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Antivirus

    Message Edited by Caseyjones on 03-23-2009 01:17 PM
    <HR></BLOCKQUOTE>It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    caseyjones Guest

    Default Re: "System couldn't connect to server" when trying to update definations

    Apparently you didn't read my OP.

    The O/S, the version of the software and the error message was already posted! What else is needed??

    No other &quot;security&quot; software installed, especially Norton.

  4. #4
    caseyjones Guest

    Default Re: "System couldn't connect to server" when trying to update definations

    Never mind.
    The problem was the settings under TCP/IP properties. Somehow they were changed from the router address that I assigned to some other address in the Ukraine. Both Primary and Secondary were affected. I have changed both of them back.

    This is the 2nd thine this happened and orginally when I discovered this I assumed it was something to do with using a cable modem which I never had used before) and was trying. I normally use DSL with a router, but when I tried a cable modem it was a direct connection unlike the DSL router setup.

    Looks as I got hit, never had this happen before. Anyone else see anything like this?
    I have also noticed many popup ads appearing that I never got before.

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