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Thread: ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login

  1. #1
    gnerffed Guest

    Default ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login

    Hello:
    After upgrading ZoneAlarm AV to 8.0.298, my XP system hangs after login.
    Basically,
    I
    enter my username & password, the screen shows
    the system wallpaper (no
    toolbars or start-button), hangs like that for
    six minutes (!!!)
    , and then proceeds normally.
    I've searched for help on this problem and found suggestions that in might be a WinSock
    2 issue (which it doesn't appear to be), or a ZoneAlarm issue.
    When I uncheck "load ZoneAlarm AV
    at start-up" (in ZoneAlarm AV, under preferences) the problem stops.
    But this is a situation I don't want to be in.
    I want ZA AV to start with XP.
    After XP is up and running I can manually launch ZA AV and it seems to operate no problem.

    Please, any suggestions?!
    Thank you,Jeff

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
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    Default Re: ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login

    Hi!probably your ZASS settings got corrupted during the upgrade. Try to reset them...1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootDo not load any ZA backup settings and try again...Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    gnerffed Guest

    Default Re: ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login

    Fax:
    Thanks for the reset suggestion, but it didn't change the problem...
    If I have ZA AV disabled, everything boots fine...
    If it's enabled, the system hangs just after it displays the system wallpaper & plays the welcome .WAV (or w/e it's called) for six minutes (or so), and then works fine!
    -Jeff

  4. #4
    Join Date
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    Location
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    Default Re: ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login

    Hi!try to boot the system selectively.1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    gnerffed Guest

    Default Re: ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login

    Fax:
    Thanks again for sticking w/ me!
    With only zlcient running and just True Vector and MS services starting I still have the problem.
    It really does seem to be related to ZoneAlarm AV...
    Please, any other suggestions?

    Your Help is Appreciated,Jeff

  6. #6
    Join Date
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    Location
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    Posts
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    Default Re: ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login

    Hi!I would suggest a full manual removal, cleaning, checking for malware and reinstall.This way:First Remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.29.) Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30.) Re-download the ZA installerhttp://download.zonealarm.com/bin/fr...avSetup_en.exe31.) Install with default settings do NOT alter them. After re-boot go to ZA antivirus and 'Update Now' and do not restore any previous ZA settings.If this also fails then you should contact ZA technical support: www.zonealarm.com/tsform tough I doubt that they could help. Your case seems very strange.Cheers,Fax

    Message Edited by fax on 03-24-2009 09:28 PM

    Click here for ZA Support
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    Closed Sundays and Holidays

  7. #7
    gnerffed Guest

    Default Re: ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login

    Bingo!
    Fixed, thank you, Fax!
    Some
    notes: The anti-spyware programs did not find anything.
    CCleaner reported nothing out of the ordinary.
    Most of the files (vs*.*) in System32 were already gone.
    The last two registry keys to delete were also already gone.
    I think it was the thorough removal of ZA AV that worked--what do you think?
    ...now, any ideas as to what caused it?

    And, in any event, thanks again.
    -Jeff

  8. #8
    Join Date
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    Default Re: ZoneAlarm AV 8.0.298 Associated w/ System Hang After Login - FIXED

    You're welcome! Glad to hear it is finally fixed.Uuuhm.... difficult to say. Probably a corrupted settings that could not be removed with the standard reset.Or a corruptedZA system file thatcould be fixed by reinstalling it.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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