I currently have the free version of ZA, version I keep getting alerts to upgrade but when I do, Windows XP, SP3 crashes. I've tried this three times, always rebooting. Actually, I don't have any other option. Before trying again, I delete the downloaded update and empty the recycle bin. This happened to me the last time I tried to upgrade, and I ended up uninstalling ZA and reinstalling it. I've changed a number of settings and don't want to have to do that again. I'm also using McAfee anti-virus. While it's possible that's causing a conflict (or so I've read in these forums), I can't uninstall it because it's been installed by my company through its network. I can disable it, but that doesn't seem to resolve this problem. Is there a solution to this?

Operating System:Windows XP Pro
Software Version:8.0
Product Name:ZoneAlarm (Free)