This is the fix suggested for the download and install problem for Windows XP Pro 32bit. Since I cannot get my anti-virus download, the anti-spyware fails, too. I will be trying this later when I log onto the other machine. As I am very busy, I don't know when I will get back to this site. So, try this--------
Now, to the biggest problem with my Windows XP Pro 32bit machine.
I have not been able to update either the
anti-virus or anti-spyware since April 4th. Yesterday, I tried twice and it
ran for 13+MB and then stopped downloading. The connection is not dropped,
it just stopped receiving DAT files for ZAISS 8.0.298.000. So, since I cannot
get the anti-virus update, I cannot receive the anti-spyware update. I tried
disabling the automatic update on this machine as I did on the Vista 64bit
but it made no difference.
The odd thing is that the same problem in both version 8.0.298.000 and
8.0.298.035 started at the same time on the two different machines. Up to
that time, both had worked perfectly. On the Vista Home Premium 64bit
computer the newer version was reinstalled and still did not work but just
seemed to fix itself. I shut down auto update and got the newest
anti-spyware and the next time I manually updated the anti-virus it
downloaded 4 MB and has worked great ever since. The anti-virus DAT File
version is 982543691 and anti-spyware 01.200904.5745. I only have to click
the update button each day.
Here is some data on the problem computer.
Dell Dimension 8400
Windows XP Professional 32bit
250GB Hard Drive
US Robotics external dial up modem
ZAISS version 8.0.298.000 (I know there is an update for this but this
should be fixed first)
True Vector engine version 8.0.298.000
Driver Version 8.0.298.000
Anit-virus engine version 184.108.40.2068--DAT File version 915051681
Anti-spyware engine version 220.127.116.11--DAT File version 01.200904.5665
AntiSpam version 18.104.22.1689
ZA response----Please see if cleaning your startup programs allows for the download of the updates to complete.
1.) Click Start -> Run
NOTE: If you do not have the Run option on the Start menu, you can press and hold the Windows logo key and tap the letter R .
2.) Type Msconfig in the run box
3.) Click OK
4.) Once in Msconfig, click the Startup Tab, and remove the checks from everything except Zlclient.exe.
5.) Click the Service Tab, place a check in "Hide All Microsoft Services." Now remove checks from everything other than TrueVector Internet Monitor
6.) Click OK
7.) Restart your computer and see if it works.
8.) If it works, go back into Msconfig and place checks back in five or so at a time and restart, so you can narrow down what is causing the conflict.