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Thread: Re: Smooth install : ZoneAlarm Security Suite version:8.0.298.035

  1. #1
    donweather Guest

    Default Re: Smooth install : ZoneAlarm Security Suite version:8.0.298.035

    I hate to disagree, but I've tried repeatedly to do a clean install as discussed in the following thread and I've had no success whatsoever.
    http://forums.zonealarm.org/zonelabs...ssage.id=20593
    Upon trying to re-install ZoneAlarm in Step #31 in the above link I got the following error message:
    Unable to conect to Truevector Service - cannot configure access rules
    I also get a windows error message when booting up my computer everytime now which says the following:
    16 Bit Windows SubsystemNTVDM has encountered a System ErrorChoose 'Close' to terminate the application
    I note from numerous other threads that this does not seem to be an isolated incident.
    I have also tried to send an email to ZoneAlarm Tech Support and it would not even accept my email as it indicated the system was overloaded with requests.
    It's been a week now since ZoneAlarm has stuffed my computer and I'm seriously thinking of canning it altogether and now purchasing a new Security Software....although obviously now that ZA has also affected my operating system (via the NTVDM file) I may have to also do a complete clean re-installation of this.....which I wont be looking forward to at all, given that I'd also have to completely reinstall all my other software after this.
    One thing I have noticed is that if I boot up the computer under "safe" mode I don't get the following error message
    16 Bit Windows SubsystemNTVDM has encountered a System ErrorChoose 'Close' to terminate the application
    Not being a computer boffin I don't really understand what booting up in "safe" mode means or does to the operating system.
    Perhaps if someone could provide some advice on this then that would possibly assist with me fixing my problems above with both ZA and the operating system error??

    Message Edited by donweather on 04-07-2009 07:37 PM

  2. #2
    garywa Guest

    Default Re: Smooth install : ZoneAlarm Security Suite version:8.0.298.035

    Windows Safe Mode is used for diagnostic purposes only.
    It loads a minimal set of software drivers.
    It is typically used to determine if there are conflicts between software applications.
    Microsoft has a more detailed explanation here: http://support.microsoft.com/kb/315222
    Also, if you Google the term ntvdm system error you will receive several hits such as this one which may help isolate your problem: http://forums.techarena.in/windows-x...ort/695624.htm

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