I am running XPPro SP3 fully patched and auto-updated. Downloaded the new subject version but held off installing, expecting this problem.
Began by turning off ZA.
I used the uninstall link in the program folder, not the one on the control panel.
Ran the new exe as a clean install.
Upon reboot XP wouldn't load. I rebooted into safe mode and used system restore to get going again. So I'm operational, but lack AV protection. Not good!
Can I please have the _detailed 27-step de-installation instructions_ that will instruct me how to edit the registry and clean out the remnants that are causing this problem? I went through a similar problem with a prior version upgrade but expect that those instructions are out of date.
Has it ever occurred to the brainiacs at CheckPoint to fully advise their Customers on these techniques and thus avoid the mess that makes us depend on diligent (and likely unpaid and completely taken for granted) volunteers who man this forum? I'd bet their are people who are now paying money to "Cumputer Nerdz" or some other service to fix this mess.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Antivirus