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Thread: Just upgraded to 035 and PC wont boot

  1. #1
    psdoff Guest

    Default Just upgraded to 035 and PC wont boot

    I just loaded 035 on my other PC and it won't boot.
    Have used Zonelabs Suite for years, but am thinking it's not worth the pain.
    Haven't had a smooth upgrade since version 7.
    THink I'll go back to free software - no one should have to pay for this aggravation!

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    psdoff Guest

    Default Re: Just upgraded to 035 and PC wont boot

    Pulled the plug on the PC, (one more time), and restarted it, and it booted.
    Now ZASS logo at bottom like usual, but it is non-responsive, and Windows is alerting me that I do not have AV protection.

    Tried reloading 035, and got error of no True Vector service available.

    Will try nuking ZA and doing clean install. What a pain. ANd I paid for a three licence version!

    Should have gone with xenix.

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Just upgraded to 035 and PC wont boot

    http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..It looks like your Have Corrupted your Installed ZA files..There are Over 60 Million Users of ZoneAlarm world Wide.. and Very Few People ever log onto a Support Forum to say how Great the Program is, This Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire,BitTorrent) (MultiPlatform,installer will install on Both WinXP and Vista)ZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --> Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here > http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..
    NOTICE:Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " if Load ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gif that if one Firewall and Anti-Virus is good, two or three different ones running at the same time must be better?That is very Bad, They will Block or Conflict with each other, resulting in Less Securityhttp://s118.photobucket.com/albums/o.../th_1mad-1.gif

    6.)- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154. Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. <HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. <HR>Just One, Not Two -- Never use two Anti-virus products at the same time. ---------------------------------------

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982741463
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5755
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982741463
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5755
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------
    3rd Computer Vista Home Premium SP1 32-Bit
    ZoneAlarm Extreme Security version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982741463
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5755
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.130.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -------------------------------------------------------------

    Message Edited by GeorgeV on 04-20-2009 01:39 PM
    GeorgeV
    ZoneAlarm® Extreme Security


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