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Thread: ZASS download error message

  1. #1
    jerry_c Guest

    Default ZASS download error message

    Today I downloaded ZASS 80_298_035_en.exe when I attempt to run ZASS I get the following message "zasuite setup_80_298_035_en.exe is not a valid win 32 application" also the file size is listed at 58.1 mb the actual size downloaded was 51.2 mb?
    Internet connection:
    Dial up (the download took a little over 5 hours)
    Thanks
    Jerry C

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZASS download error message


    <BLOCKQUOTE><HR>Jerry-C wrote:
    Today I downloaded ZASS 80_298_035_en.exe when I attempt to run ZASS I get the following message "zasuite setup_80_298_035_en.exe is not a valid win 32 application" also the file size is listed at 58.1 mb the actual size downloaded was 51.2 mb?Internet connection: Dial up (the download took a little over 5 hours)Thanks Jerry C

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..It looks like your Have Corrupted your Installed ZA files..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire,BitTorrent) (MultiPlatform,installer will install on Both WinXP and Vista)ZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..NOTICE:Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982844855
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5755
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Charles_B Guest

    Default Re: ZASS download error message

    Jerry C, If you know somebody that has high speed connection.You could ask them to download it for you and burn it to disk and install it from there.

    Using a Download Accelerator/Manager like LiveWire or GetRight can Corrupt the ZA Download. ZA Download files works best when downloaded with MS IE Browser.

    Have a nice Day
    Charles_B

    Message Edited by Charles_B on 04-21-2009 06:24 AM

  4. #4
    jerry_c Guest

    Default Re: ZASS download error message

    Guru,
    Again attempted to download I now get message &quot;installation failed, downloaded file is not ZoneAlarm installation&quot;?
    Jerry C

  5. #5
    jerry_c Guest

    Default Re: ZASS download error message

    Charles B,

    I will do that but I want to correct the problem with my computer that is stopping ZA's download.
    Thanks for the suggestion,
    Jerry C

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZASS download error message


    <BLOCKQUOTE><HR>Jerry-C wrote:
    Guru,Again attempted to download I now get message "installation failed, downloaded file is not ZoneAlarm installation"?Jerry C
    <HR></BLOCKQUOTE>If youget the following message:

    C:\Users\Pete|zaSuiteSetup_80_298_000_en_exe is not a valid Win32 Application1.) This is a "msi package or patch" error This is MicroSoft Installer telling you that the Download was Corrupted or Incomplete.., this can Happen for several reasons.. a.) Downloading on a Dialup link? b.) using a Download Accelerator/Manager like LiveWire or GetRight or BitTorrent can Corrupt the ZA Download.. c.) ZA Download files works best when Downloaded with MS IE Browser.. d.) during the ZA download, Please Shutdown other CPU intensive Programs like Playing Music, Games, Email or Surfing the Internet while Downloading ZA..



    2.) Download ZASS 8.0.298.000 from the ZA Release History Link..http://download.zonealarm.com/bin/fr...seHistory.html
    3.) finding a Friend with Cable Broadband Internet Coinnection of a Work Computer that has Faster internet Connection is a Good Alternative..4.) or Contacting CheckPoint Customer Service "LIVE CHAT" and ask them to Mail your a Copy of ZoneAlarm that you purchased on Disk may also resolved your Dialup problem..http://www.zonealarm.com/security/en...ce-support.htmPlease keep us posted on your Progress report..


    Message Edited by GeorgeV on 04-21-2009 09:19 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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