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Thread: Upgrade/Adding Price Policies

  1. #1
    plankwing Guest

    Default Upgrade/Adding Price Policies

    I added two computers, "changing" from "three pack" to "five pack" have 102 days left on the "three pack." ZA policy treats the "add/upgrade" as "new product" so all remaining time left on "old" subscription is lost. Seems to me that amounts to double-dipping and is unfair to existing customers. I suggest ZA needs to re-evaluate their pricing policy to better accommodate existing customers that need to "move up".

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Upgrade/Adding Price Policies

    My apologies!



    We are all Users like you here in this Forum, Customer Service does not read this Forum..

    I do not work for or represent Zonelabs or Checkpoint, thus no inside information is given to me personally on their Sales policy..

    You could contact Customer Support and express yourdis-pleasureon thepricing and License expiration dateof the Zone Alarm upgrade.

    you can also ask for a Refund or other compensation.

    http://www.zonealarm.com/store/conte...st_service.jsp or Live Chat at www.zonealarm.com/chat/


    http://www.zonealarm.com/security/en...ce-support.htm

    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982938084
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5765
    AntiSpam version:6.0.0.1429
    -------------------------------------------------

    Message Edited by GeorgeV on 04-22-2009 10:11 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    emcb Guest

    Default Re: Upgrade/Adding Price Policies

    Hi Plankwing
    I
    have recently on a number of occasions
    submitted requests to customer services
    using their
    email type enquiry 'web based customer service page'
    (as per GeorgeV link) without any
    return response whatsoever.
    My enquiry was similar, referencing
    the
    cost to upgrade from ZASS to ZA Extreme
    with having 600+
    days remaining
    before my 2 year/3 pc's product update service expires.
    To date
    my submitted requests still remain
    unanswered
    and most certainly are not what I expect
    as a customer to
    a paid subscription service!!
    EMCB

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Upgrade/Adding Price Policies


    <BLOCKQUOTE><HR>EMCB wrote:
    Hi PlankwingTo datemy submitted requests still remainunansweredand most certainly are not what I expectas a customer toa paid subscription service!!EMCB
    <HR></BLOCKQUOTE>Hi!support always answer, it may take longer or the answer may not satisfy you but they do answer. If they didn't than the response has been junked by the ISP or e-mail system or the submission failed.You could simply use the live chat and you will avoid the issue of junked or failed responses:Here: ZoneAlarm Customer and Technical Support Live ChatNo use to post ZA pricing/policing issues here, no ZA staff is listening just users.Cheers,Fax


    Message Edited by fax on 04-23-2009 08:25 AM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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