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Thread: installation issue: could not load the dll library zlcomm.dll.

  1. #1
    mnstrl Guest

    Default installation issue: could not load the dll library zlcomm.dll.

    hey,

    i want to update my zone alarm free firewall but get a mysterious error.
    za used to work fine until today, i use my asus notebook with windows vista.
    i downloaded the installer, who in turn downloaded the installation content.
    while installation was running, i got the error: "could not load the dll library c:\\windows\system32\zlcomm.dll. das angegebene modul wurde nicht gefunden." (german for sth like "the module could not be found.&quot
    installation cancelled.
    i cannot remove the previous version of ZA: "the uninstaller cannot locate resources needed to uninstall."
    this all leaves me quite puzzled :\
    can anyone help? i'd really appreciate it!

    cheers,

    mnstrl

    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,677

    Default Re: installation issue: could not load the dll library zlcomm.dll.

    Hi!have you tried to run the ZA removal tool?http://download.zonealarm.com/bin/fr...cpes_clean.exeCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mnstrl Guest

    Default Re: installation issue: could not load the dll library zlcomm.dll.

    Hey, thanks for the answer!
    I've just tried it, again an error message pops up:
    "VSUTIL.dll could not be found."
    :\

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,677

    Default Re: installation issue: could not load the dll library zlcomm.dll.

    Hi!did you run the removal tool via mouse right click, "run as administrator"?Otherwise you could try the full manual procedure:First remove ZA from Start --> Control Panel --> Programs --> 'Unistall a program' (if there) then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View TabNOTE: If you cannot see the menu bar with the Tools menu on it, you have
    to press the Alt-key on the keyboard and the menu bar should then be
    visible. 07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.14.) Close this window
    15.) Click Start, Computer
    16.) Double Click C:
    17.) Double Click the Windows Folder
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.22.) Close this window
    23.) Click Start, Computer
    24.) Double Click C:
    25.) Double Click the Program Files Folder26.) Double Click the Checkpoint Folder27.) Right click onZAForceField folder, click Delete, and choose Yes28.) Locate and delete the following files in the System32 folder if they are present:- vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zpeng24.dll- zpeng25.dll
    29.) Clear your Temp Directory per the instructions below.- Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them30.) Clear the Prefetch folder per the instructions below.- Go to Start -> In the search box- Type Prefetch and press enter
    - Select all of these files and delete them31.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here: http://forum.zonelabs.org/zonelabs/b...essage.id=378732. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim33. Reinstall ZAIf this also fails I don't know what else to suggest!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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