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Thread: Help Request -- ZASS-8 -- "protection is up...." revisit

  1. #1
    mojaveflyer Guest

    Default Help Request -- ZASS-8 -- "protection is up...." revisit

    Hello,



    I see I'm not the only one with this message.




    I've read several 'fixes' but none of them seem to work. I should confess, I a pretty good user, but a lousy techie.




    First, I'm running XP-Pro on a PC. I loaded up the 8.0.298.35 because it sounded like a good idea.




    My biggest problem is I can't access the ZA control panel. In spite of the "protection"
    message, I don't have much confidence that things are working correctly. A pal (loosely defined) offered to send me a virus infected file to check it out. That didn't seem like a good idea at all.




    So... How do I get to the control panel?







    Or, if I should not have upgraded to 8.0, how can I get back to 7.0 (no I don't have a usable restore point) which ZA says is no longer supported and I can't find on the ZA site.
    Casey

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Help Request -- ZASS-8 -- "protection is up...." revisit


    <BLOCKQUOTE><HR>MojaveFlyer wrote:
    Hello, I see I'm not the only one with this message. I've read several 'fixes' but none of them seem to work. I should confess, I a pretty good user, but a lousy techie. First, I'm running XP-Pro on a PC. I loaded up the 8.0.298.35 because it sounded like a good idea.Casey

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot




    =======================

    Does it work better Now.. ?--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:984040793
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200905.5845
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mojaveflyer Guest

    Default Re: Help Request -- ZASS-8 -- "protection is up...." revisit

    thanks, but nope, your suggestion failed at step 2.)



    The Zone Alarm icon is there when I drag it out of hiding, but when I mouse over it the &quot;Protec.....&quot; message pops up. No amount of clicking, right or left, does anything--with or without Ctrl/Shft. After a while, the ZA icon goes back into hiding.




    Got another suggestion?

    I hope....
    Casey




  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Help Request -- ZASS-8 -- "protection is up...." revisit


    <BLOCKQUOTE><HR>MojaveFlyer wrote:
    thanks, but nope, your suggestion failed at step 2.) The Zone Alarm icon is there when I drag it out of hiding, but when I mouse over it the "Protec....." message pops up. No amount of clicking, right or left, does anything--with or without Ctrl/Shft. After a while, the ZA icon goes back into hiding. Got another suggestion? I hope....Casey
    <HR></BLOCKQUOTE>It looks like your Have Corrupted your Installed ZA files..

    This applies to

    All ZoneAlarm products
    Windows 2000/XP

    Summary

    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start -&gt;
    Programs -&gt; ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    http://www.zonealarm.com/trial


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again



    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    mojaveflyer Guest

    Default Re: Help Request -- ZASS-8 -- "protection is up...." revisit

    Thanks George!
    Your very
    elegant suggestion to cure my problem(s) worked great. I downloaded the trial version first, then logged my system off the 'net. When I tried to
    uninstall SA I ran into a glitch of some sort with TrueVector. I ignored that and ran the 8.0.298.35 executable. When I rebooted the machine, everything was fixed.
    Thanks again.
    Casey

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Help Request -- ZASS-8 -- "protection is up...." revisit

    Your WelcomeThank you for your progress report..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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