velma, your original post has been removed due to your revealing your license key. Please never post your license key in this 'public forum.' Questions: retail box - what year? for your Vista pc? which brand of pc - Acer? Click here >
< read thru and follow.
You may repost your original question (omitting the actual license key numbers)[ only reveal when you are in contact with official ZA Customer Service - click here > Click here for on-line Live Chat Customer Service > Customer Service Live Chat
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You may click here for more info on license keys >
This ZA Forum board is generally manned by "freelance volunteer/ users" - we are not official ZA Customer Service or representatives who can adjust
your accounts.<hr>
Have Questions - Need Answers?
A) - You can use a ZoneAlarm Support Center Knowledge Base
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&lt; click here
B) - You can use the 'red box search' at the top of each page. ____________<a target="_blank"></a> Search!

<a target="_blank"></a>This is a good way to find solutions.

Simply type in the keywords of your
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C) - You can open up a two-way &quot;live service chat&quot; with Customer Service - click here &gt;Customer Service Live Chat
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