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Thread: Received old key with renewal, not updating renewal

  1. #1
    houseman Guest

    Default Received old key with renewal, not updating renewal

    Hello. On May 21, I renewed my ZoneAlarm Pro subscription for another year. I received the same license key that I had last year. Should I have received a new one? It is now May 25 and the renewal date has not upodated. I have a Windows XP with AthlonXP 2200+ processor. Thanks in advace for your help.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Received old key with renewal, not updating renewal


    <BLOCKQUOTE><HR>houseman wrote:
    Should I have received a new one?

    <HR></BLOCKQUOTE>Hi!no, in priciple your days are updated remotely as soon as your ZAPRO is connecting to ZA central severs usually at boot.
    Do you block ZA to connect home? Any IPs of ZA file black listed ormadereadonly? Any malware blocking ZA to connect? Do you have internet at boot?These are all possible causes.Follow up with ZA customer support if your license has been updated. Link in my signature.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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