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Thread: fixing vsutil.dll - still can't redownload ZA free

  1. #1
    kazza Guest

    Default fixing vsutil.dll - still can't redownload ZA free

    Hi ZA,
    XP Home - 2002
    service pack 3Dell Dimension 8100768 ram (unable to add more)
    I downloaded the 15-day free trial for the paid version, but it was too much for my dinosauric compt
    so I followed the instructions to uninstall ZA in Safemode (from Customer Care) so I could reinstall the Free. I had to reinstall the vsutil.dll because it was "incorrectly configured", which had been preventing me from updating anyway. I hoped that this would solve that problem too.
    I am still not able to get past the vsutil.dll
    Issues in CC instructions:
    I could not delete vsdatant.sys - it wasn't there to deleteI could not delete vsinit.dll - it wasn't there to delete
    Fixing the Root Certificates worked ok.
    I did Step 4 when I came upon the same original problem
    - "run backup root certificate repair utility" and tried again to install ZA Free.
    I still can't get past the vsutil problem. Now I have NO ZA. I would prefer to stay with ZA and not depend on the Windows firewall! I am frustrated; I have been at this for 3.5 hours today and the last couple days trying to redownload vsutil.dll from other websites!
    I tried finding answers here
    before I posted.Please help!Karips I have no idea what they mean by software version - so I clicked anything to be able to post.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: fixing vsutil.dll - still can't redownload ZA free


    <BLOCKQUOTE><HR>Kazza wrote:
    Hi ZA,XP Home - 2002 service pack 3Dell Dimension 8100768 ram (unable to add more)I downloaded the 15-day free trial for the paid version, but it was too much for my dinosauric comptso I followed the instructions to uninstall ZA in Safemode (from Customer Care) so I could reinstall the Free. I had to reinstall the vsutil.dll because it was "incorrectly configured", which had been preventing me from updating anyway. I hoped that this would solve that problem too.I am still not able to get past the vsutil.dllIssues in CC instructions:I could not delete vsdatant.sys - it wasn't there to deleteI could not delete vsinit.dll - it wasn't there to deleteFixing the Root Certificates worked ok.I did Step 4 when I came upon the same original problem- "run backup root certificate repair utility" and tried again to install ZA Free.I still can't get past the vsutil problem. Now I have NO ZA. I would prefer to stay with ZA and not depend on the Windows firewall! I am frustrated; I have been at this for 3.5 hours today and the last couple days trying to redownload vsutil.dll from other websites!I tried finding answers herebefore I posted.Please help!Karips I have no idea what they mean by software version - so I clicked anything to be able to post. (Software Version of ZAFree - 8.0.298.035)

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm (Free)

    <HR></BLOCKQUOTE>Begining with ZA Ver 7.0 ZAFree included the Full Free 15-day Trail of ZA Security Suite, (Whick used up as much room as the Full paid Security Suite..ZAFree Ver 8.0 Now includes the Full 15 Day Trail of ZA Pro that takes up almost as much room as ZA suite..)As of ZA Ver 7.0, the Basic FREE Stand Alone ZA Firewall in no longer available withou the Added files that come with the Trial version..Try this Download Link for ZAFree 8.0http://download.zonelabs.com/bin/fre...seHistory.html

    <B class=headblack2>Minimum System Requirements for all other ZoneAlarm Products*:[/B]Microsoft
    Vista SP1 &amp; SP2:
    <UL class=body><LI>2 GHz 32-bit or 64-bit processor <LI>Minimum system RAM: 2 GB (32-bit) and 4 GB (64-bit) <LI>250MB of available hard disk space. Internet access </LI>[/list]Microsoft
    Windows
    XP SP2, SP3, Home or Professional Edition:
    <UL class=body><LI>1 GHz 32-bit processor or higher <LI>Recommended system RAM: 768 MB <LI>250MB of available hard disk space
    </LI>[/list]This User Forum exist to help the Few Users who encounter a problem and need to be guided in the right direction by Other more Experienced Users..
    ZoneAlarm Tech Support and Customer Service do notRead or Monitor this Forum..There are two Seperate Web-links for those two services..Customer Service www.zonealarm.com/csformor Live Chat www.zonealarm.com/chatZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform---------------------------------------

    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:985426770
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200905.5995
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------

    Message Edited by GeorgeV on 05-28-2009 04:37 PM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    kazza Guest

    Default Re: fixing vsutil.dll - still can't redownload ZA free

    Thank you Guru George for your help, but, the problem still exists with no change. (Thanks for the clarification of &quot;software version&quot

    I had already tried downloading the link you supplied but
    to no avail,
    and tried it again just now anyway. This time, I copied the message I received:
    Cannot load DLL library C:\DOCUMEN~l\MSOWNE~l\LOCALS~l\Temp\052809181856\v sutil.dllThis application has failed to start because the application configuration is incorrect. Reinstall the application may fix the problem
    This is when I went looking for another dll to download, then when that didn't work, I went to ZA and followed their customer service intructions as mentioned above.
    I will try anything else you have to suggest :8}

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: fixing vsutil.dll - still can't redownload ZA free

    OK You made it this far..But it looks like you have a BAD Install that is preventing any further install..A.) Now you need to do a Complete Full Clean Uninstall of ALL Remnents of ZoneAlarm,befor you can Re-install a successful re-Install..Try this..This applies to

    All ZoneAlarm products
    Windows 2000/XP

    Summary

    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start -&gt;
    Programs -&gt; ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire,BitTorrent)
    ZAFree
    http://download.zonelabs.com/bin/fre...seHistory.html


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    kazza Guest

    Default Re: fixing vsutil.dll - still can't redownload ZA free

    Thank you Guru George.I followed all the directions and I still recieved the same message when downloading.Anything else I could do?What other firewalls are as good as ZA?

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: fixing vsutil.dll - still can't redownload ZA free

    Sorry, that did not work for you..in that case I can think of Only three reasons for Failure..1.) You have a Virus/Trojan infection on your computer that is Blocking the install of ZoneAlarm..2.) you have Other Security Software installed that is Conflicting with or Blocking ZoneAlarmThat is very Bad, They will Block or Conflict with each other, resulting in Less Securityhttp://s118.photobucket.com/albums/o.../th_1mad-1.gif<HR>

    Just One, Not Two -- Never use two software Firewalls at the same time. <HR>Just One, Not Two -- Never use two Anti-virus products at the same time. 3.) You Computer does not like zoneAlarm?Normally I would Refer you to Tech Support, But that Service is not FREE for users of the Free product..Sorry,Good Luck..---------------------------------------

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:985426770
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200905.5995
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:985426770
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200905.5995
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------
    3rd Computer Vista Home Premium SP1 32-Bit
    ZoneAlarm Extreme Security version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:985426770
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200905.5995
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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