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Thread: ZA Extreme Security

  1. #1
    mevad Guest

    Default ZA Extreme Security

    I received an email (advertisement from ZA) telling me about the new glumbar virus and that ZASS would not protect my computers but that ZAX would (or at least do a better job of protecting me from glumbar) I could buy now for $29.95. I did and went to the download page, downloaded and installed the ZAX to my computer,(AMD Atholon 64, 3200+, 2.01 GHz, 2.43 GB RAM, Windows XP SP3). Basically the computer locked up after the install. There appeared to be some kind of conflict between ZAX and Peer Guardian. I restarted the computer in safe mode, uninstalled PG and disabled a couple of other apps that I thought might interfere with ZAX(even though they had not with ZASS), restarted and basically same thing, could not do anything with the computer. When I installed ZAX the first time(yes there were others) I chose the upgrade option because I was happy with my configuration (or at least I thought I was). When after two tries, my pc with ZAX still locked up. I reinstalled ZAX this time with the clean install option since the text indicated this would make for the easiest install. No conflicts this time but my processor ran at 100% for over three hours and the pc was so busy I could not get anything thing else to run. I rebooted again (with ZAX) and finally got the task manager to come up so I could see the processes that were running. It showed ZAX was running but was not using any processor time. All of the time was being used primarily by services.exe, task manager, lass.exe and a couple of other apps. I let this run for a couple of hours and no change. The processor utilization was again 100%. I uninstalled ZAX and the computer showed that Zone Alarm Security Suite was still running on my pc. However, I could not get it to come up so that I could verify any of the configurations. So I uninstalled ZASS and then reinstalled ZASS. At this point my pc appears to be back to where it was on 06/04/09 which is before ZAX.
    I have no idea what caused all of the above. I am currently afraid to reinstall ZAX. Any ideas....anybody?????

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA Extreme Security


    <BLOCKQUOTE><HR>mevad wrote:
    I received an email (advertisement from ZA) telling me about the new glumbar virus and that ZASS would not protect my computers but that ZAX would (or at least do a better job of protecting me from glumbar) I could buy now for $29.95. I did and went to the download page, downloaded and installed the ZAX to my computer,(AMD Atholon 64, 3200+, 2.01 GHz, 2.43 GB RAM, Windows XP SP3).. I uninstalled ZAX and the computer showed that Zone Alarm Security Suite was still running on my pc. However, I could not get it to come up so that I could verify any of the configurations. So I uninstalled ZASS and then reinstalled ZASS. At this point my pc appears to be back to where it was on 06/04/09 which is before ZAX.
    I have no idea what caused all of the above. I am currently afraid to reinstall ZAX. Any ideas....anybody?????

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..It looks like your Have Corrupted your Installed ZA files..This applies to

    All ZoneAlarm products
    Windows 2000/XP

    Summary

    Youneed to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start -&gt;
    Programs -&gt; ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:
    1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire, BitTorrent) (MultiPlatform,installer will install on Both WinXP and Vista)

    ZAXS
    http://download.zonelabs.com/bin/fre...seHistory.html


    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
    Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - **bleep**.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below (Windows XP only).

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    larryv Guest

    Default Re: ZA Extreme Security

    George,

    I have a similar problem on a laptop running Windows Vista (installing ZAX ver 8.400.020). Will the procedure you described be the same for Vista (noting that your post indicated applies to WinXp/2000)?

  4. #4
    mevad Guest

    Default Re: ZA Extreme Security

    To George and Larry, I double checked with ZA support and they sent me the same instructions that George sent. I can also state at this point that I have tried all of the steps in the post and as suggested through ZA support and no help. I will be contacting ZA support again on Monday to find out what to do next.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA Extreme Security

    Very Similar..Here is the Vist Instructions..This applies to

    All ZoneAlarm products
    Windows Vista

    Summary

    I need to completely remove ZoneAlarm, or there are remnants of
    ZoneAlarm on my system

    Solution

    If possible, first try to uninstall ZoneAlarm normally from your Start -&gt;
    Programs -&gt; ZoneAlarm menu. If this fails, or you want to ensure that all
    ZoneAlarm files were removed from the system properly, continue with the
    steps below.

    Please make sure that you have the latest version downloaded first:

    Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire, BitTorrent) (MultiPlatform,installer will install on Both WinXP and Vista)ZAFree http://download.zonelabs.com/bin/fre...seHistory.htmlZAP http://download.zonealarm.com/bin/fr...seHistory.htmlZAAV http://download.zonealarm.com/bin/fr...seHistory.htmlZASS http://download.zonealarm.com/bin/fr...seHistory.htmlZAXShttp://download.zonelabs.com/bin/fre...seHistory.htmlNOTICE:Please note that ZASS and ZAXSdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAXS issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...
    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View Tab

    NOTE: If you cannot see the menu bar with the Tools menu on it, you have
    to press the Alt-key on the keyboard and the menu bar should then be
    visible.

    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    &gt; ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, Computer
    16.) Double Click C:
    17.) Double Click the Windows Folder
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zpeng24.dll


    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -&gt; Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -&gt; Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    NOTE: If you do not have the Run option on the Start menu, you can press
    and hold the Windows logo key and tap the letter R .

    24.) Remove the necessary registry entries:

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start -&gt; Run -&gt; and type regedit. Click on Help -&gt; Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.


    To remove the needed registry entries, go to Start -&gt; Run and type in
    regedit. Choose OK, and use the folders on the left side of the Registry
    Editor window to navigate to the specified directories below. Note that you
    will remove the entire folder specified (eg. Zone Labs, vsmon, vsdatant):

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant


    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Try to install the latest version again.
    ---------------------------------------

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:986475812
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200906.6095
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:986475812
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200906.6095
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    larryv Guest

    Default Re: ZA Extreme Security

    Thanks George, worked like a charm. I actually just went through the steps for XP (before you posted). They worked just fine.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: ZA Extreme Security

    Your welcome
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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