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Thread: When ZA Internet Security Suite trial ends, does it revert to Free basic ZA?

  1. #11
    malkajef Guest

    Default Re: When ZA Internet Security Suite trial ends, does it revert to Free basic ZA?

    For others who need to know, when I tried to uninstall the ZA Security Suite it gave me the option of either uninstalling it OR moving to ZA basic (free) and retain my settings. Selecting that second option made it uninstall certain elements and apparently move to ZA free.

    Except no ZA icon appeared in the task bar! Maybe because I have XP's firewall on? Don't know.

  2. #12
    Join Date
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    Default Re: When ZA Internet Security Suite trial ends, does it revert to Free basic ZA?

    Hi!yes, I think you need to remove the trial before installing the free and yes you will loose the settings.Sorry, never used the free version.Cheers,Fax

    Click here for ZA Support
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  3. #13
    Join Date
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    Default Re: When ZA Internet Security Suite trial ends, does it revert to Free basic ZA?


    <BLOCKQUOTE><HR>malkajef wrote:
    Except no ZA icon appeared in the task bar!
    <HR></BLOCKQUOTE>Tried to reboot?Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #14
    malkajef Guest

    Default Re: When ZA Internet Security Suite trial ends, does it revert to Free basic ZA?

    Thank you for your hand holding. I appreciate it.

    It took 2 tries to get ZA Security Suite to uninstall. Finally it did but not cleanly as it left its name entry in XP's Add/Remove panel. Pretty ugly.

    Anyway, I did uninstall it and reinstalled ZA free (after disabling XP's firewall). So I am back to just resetting it according to my past records.

    Incidentally, where are the settings kept? I have backups that could be helpful.

  5. #15
    Join Date
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    Default Re: When ZA Internet Security Suite trial ends, does it revert to Free basic ZA?


    <BLOCKQUOTE><HR>malkajef wrote:
    Thank you for your hand holding. I appreciate it.
    <HR></BLOCKQUOTE>You're welcome!
    <BLOCKQUOTE><HR>malkajef wrote:
    Finally it did but not cleanly as it left its name entry in XP's Add/Remove panel. Pretty ugly.
    <HR></BLOCKQUOTE>Not normal, never seen this before... at this point you should have:1. Run the ZA removal tool:http://download.zonealarm.com/bin/fr...cpes_clean.exe2. Run ccleanerand clean the system, registry and remove the ZA entry in XP add/remove (ccleaner --&gt; tools --&gt; Uninstall --&gt; Delete entry)3. Only now installing back ZAfree

    <BLOCKQUOTE><HR>malkajef wrote:
    (after disabling XP's firewall).
    <HR></BLOCKQUOTE>There should be no need of turning off XP firewall, ZA should turn it off automatically. XP firewall should be OFF if ZA is installed.
    <BLOCKQUOTE><HR>malkajef wrote:
    Incidentally, where are the settings kept? I have backups that could be helpful.
    <HR></BLOCKQUOTE>ZA settings are stored here: C:\Windows\Internet LogsBut you can't use the xml backup file. ZAfree cannot restore nor backup the settings.Cheers,Fax


    Message Edited by fax on 06-13-2009 08:22 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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  6. #16
    malkajef Guest

    Default Re: When ZA Internet Security Suite trial ends, does it revert to Free basic ZA?

    Thank you again.

  7. #17
    Join Date
    Nov 2004
    Location
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    Default Re: When ZA Internet Security Suite trial ends, does it revert to Free basic ZA?

    You're welcome!Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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