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Thread: PC freezes at restart.

  1. #1
    jcarby Guest

    Default PC freezes at restart.


  2. #2
    jcarby Guest

    Default Re: PC freezes at restart.

    Sorry. I exited unexpectedly.
    I installed the new version of Security Suite by merely upgrading. Then I had problems with the computer shut-down. So I uninstalled, used the clean tool and reinstalled. Now the computer will shut down, although very slowly, but will not respond to Start/Restart. The message that the Windows is shutting down appears, then disappears leaving a blue screen which won't close. I have read various instructions on this board about uninstalling and reinstalling. Some refer to using the clean tool, others to removing various folders.
    Step 1 change start-up instruction.
    Step 2 Restart and uninstall using "clean"
    What next?

    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:986531954
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200906.6095
    AntiSpam version:6.0.0.1429

    Help appreciated.

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,283

    Default Re: PC freezes at restart.

    Hi!next try to boot your system only with ZA and standard MS services. To see if it is a ZA issue or something related toother software.1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    Cheers,Fax

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