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Thread: No virus or Spyware Updates

  1. #1
    shrdlu Guest

    Default No virus or Spyware Updates

    Using ZAIS 8.0.400 I can't receive automatic virus updates although I can update manually.
    Check Point Updating Client
    is in the trusted zone and everything is allowed.
    What else is required?









































    Thanks, Mike

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: No virus or Spyware Updates

    Hi!actually you should not see any checkpoint updating client in trusted zone, the permission is hardcoded in ZA.Which version of ZA are you using? Do notrestored any old ZA settings. The failed updates can be originated by many differrent causes: proxy settings, previous antivirus solutions (A vast), malware infections, bad upgrade, hardware issues, other security tools installed. Its not the first time you have issue with updates, how did you resolved it last time?Try to ensure to have your PC OS fully updates (SP3 + all patches) it is important for your security and the functioning of ZA. Then remove ZA, check for malware, clean your system, remove any security tool, reinstall ZA. See below.First remove ZASS with the ZA removal tool (download on desktop, rightclick on it and "run as administrator"):http://download.zonealarm.com/bin/fr...cpes_clean.exeDouble check that all ZA related files/folders are gone:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.
    14.) Click Start, Computer
    15.) Double Click C:
    16.) Double Click the Program Files Folder17.) Double Click the Checkpoint Folder18.) Right click onZAForceField folder, click Delete, and choose Yes19.) Clear your Temp Directory per the instructions below.
    - Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them
    20.) Clear the Prefetch folder per the instructions below.
    Go to Start -> In the search box - Type Prefetch and press enter
    - Select all of these files and delete them21.) Empty your recycle bin.
    22.) Restart the computer.
    23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avas t free, NOD, PC Doctor, Rising, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.24.) Double check you have really removed all other security tools by running this utility http://www.appremover.com/appremover/AppRemover.exe25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378726.) Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim27). Re-download the ZASS installerwww.zonealarm.com/zasuitedownload 28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    shrdlu Guest

    Default Re: No virus or Spyware Updates

    Guru Fax,
    I followed all your instructions and found no malware and no competing antivirus or antispyware running.
    However the complete uninstall and clean reinstall did solve the problem.
    Updates are now coming automatically.
    I have no idea how the checkpoint updating client got in the trusted zone.
    Since I have installed several versions on ZoneAlarm without completely removing the previous versions, I presume that earlier ZA versions might have put the updating client in the trusted zone.
    In any case I thank you for your help.

























    Mike

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: No virus or Spyware Updates --> Full remove/check --> RESOLVED

    You're welcome! Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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