Running XP Home, SP-3.
Tried to upgrade from 70.483.000 to 80.400.020. The installer started out OK and seemed to be working when I got the following error:
"The installer cannot shutdown your current version of ZoneAlarm. To resolve this, please restart your computer and then restart your upgrade."
I've restarted the PC numerous times and when I attempt the install it fails with the same error. I've merged the zabegone.reg file three times with no change. When I checked the c:\Program Files\Zone Labs folder, just about everything is gone (just a couple of text files are there. Windows Security nag keeps telling me that ZA Anti-virus is shutdown (there's no way to start it). When I went into Add/Remove Programs, there is no entry for ZA or Zone Labs so that I can uninstall it.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite