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Thread: Where is the AV and the AS in the last update

  1. #1
    algarinw Guest

    Default Where is the AV and the AS in the last update

    I just update to last new ver an notice that the icon to do a AV or AS scan is no longer there also when I click on scan computer nothing happens how it do the AV and AS updates and how can I get to scan

    Thanks

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Where is the AV and the AS in the last update

    Hi!looks like your update did not go well. Remove ZA (XP add/remove programs) and reinstall.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    algarinw Guest

    Default Re: Where is the AV and the AS in the last update

    ok I reinstall it but now I can not get the AV and AS updates I get an Error can not connect and HTTP response code can not connect..is there other way I can get the updates

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Where is the AV and the AS in the last update

    Hi!are you sure you are free of malware? Is your OS updates? First ensure you are with your XP fuly patched (SP3 +all fixes) then see below for a step by step procedure to remove ZA, check for malware, remove confliting application, cleaning your PC, re-installing ZAFirst remove ZASS with the ZA removal tool (download on desktop and run as administrator):http://download.zonealarm.com/bin/fr...cpes_clean.exeDouble check that all ZA related files/folders are gone:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    5.) Double Click the Program Files Folder
    6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    7.) Close this window
    8.) Click Start, My Computer
    9.) Double Click the C:
    10.) Double Click the Windows Folder (It may also be WinNT)
    11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    12.) Double Click the System32 Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.
    14.) Clear your Temp Directory per the instructions below.
    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them
    15.) Clear the Prefetch folder per the instructions below.
    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them16.) Empty your recycle bin.
    17.) Restart the computer.
    18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avas t free, NOD, Kaspersky, Comod o, Rising, PC Doctorand manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.19.) Double check you have really removed all other security tools by running this utilityhttp://www.appremover.com/20.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378721). Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim22). Re-download the ZASS installerwww.zonealarm.com/zasuitedownload 23). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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