After attempting to update with zasuitesetup_80-400-020_en.exe, I get the error message: "Installer cannot shutdown your current version of ZoneAlarm. To resolve this, please restart your computer and then restart your program."
Restarting, three times now, just gets me the same error message. In addition, my current version of ZoneAlarm was wiped out by my first update effort but for errorlog.txt, INSTALL.LOG, and zlavscan.dll. Yet Windows Task Manager says ZoneAlarm is running. ZoneAlarm's icon is not in the systray, however, and a general search for ZoneAlarm files reveals only the three files mentioned. Ending the ghost ZoneAlarm from Task Manager then running zasuitesetup_80-400-020_en.exe gets me the same error message.
So magic does exist. Does anyone have the right spell to cast? I want my ZoneAlarm back.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite