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Thread: Ok I did what u ask then I did a clean install of my OS I...

  1. #1
    algarinw Guest

    Default Ok I did what u ask then I did a clean install of my OS I...

    Ok I did what u ask then I did a clean install of my OS

    I get the following when I click on updates


    for AV I get Error:unable to connect

    for AS I get: Couldn't connect to server ('http://udp.zonelabs.com/online//Catalog.zip')

    What ever that means

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Ok I did what u ask then I did a clean install of my OS I...


    <BLOCKQUOTE><HR>Algarinw wrote:
    Ok I did what u ask then I did a clean install of my OS

    I get the following when I click on updates


    for AV I get Error:unable to connect

    for AS I get: Couldn't connect to server ('http://udp.zonelabs.com/online//Catalog.zip')

    What ever that means

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process, the Default settings are restored automaticly..

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot



    Does ZoneAlarm work Better after the Database Reset?--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:987527502
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200906.6165
    AntiSpam version:6.0.0.1429
    -----------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    algarinw Guest

    Default Re: Ok I did what u ask then I did a clean install of my OS I...

    ok I did the reset it still did not work


    I was running on ver
    ZoneAlarm Security Suite version:8.0.020.000
    to


    ZoneAlarm Security Suite version:8.0.400.020

    and it still did not work even after the reset

    is there a way to force it to update? or other site I can download it myself

    thanks for any help

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Ok I did what u ask then I did a clean install of my OS I...


    <BLOCKQUOTE><HR>Algarinw wrote:
    ok I did the reset it still did not work


    I was running on ver
    ZoneAlarm Security Suite version:8.0.020.000
    to


    ZoneAlarm Security Suite version:8.0.400.020

    and it still did not work even after the reset

    is there a way to force it to update? or other site I can download it myself

    thanks for any help
    <HR></BLOCKQUOTE>Nope the only site to get AV/AS Updates from is the Zonelabs update server that the program is Polling for updates from..Sometime the AV Update error may be caused by Conflict with other Security programs..?Here is my what works for me when I rarely get an AV update error..A.) Do a Full Manuall Scan for Viruses and Spyware.. ( Click AV/As page, Click The Scan option, when it complete, then Click "Update now" )B.) if that does not solve the problem.. Try a Database Reset..1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    ================================================

    C.) last but not Least.. uninstall and Re-install ZASS..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire, BitTorrent) (MultiPlatform,installer will install on Both WinXP and Vista)ZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..NOTICE:Please note that ZASS and ZAXSdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAXS issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...

    =====================================



    Please post you progress report..





    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    algarinw Guest

    Default Re: Ok I did what u ask then I did a clean install of my OS I...

    Ok I was able to get the AV and AS area to turn green after the updates only thing is that I still can not do the AV and AS updates I get a System Error Download error

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